Collecting phones into groups can be very useful and a big time-saver. If you want a collection of phones to ring at the same time then creating a group allows you to have one simple rule to make this happen. Perhaps, you want all the phones in the sales department to ring when someone calls the sales line for example. However, what happens if one phone in the group has setup call forwarding or ‘do not disturb’ on the phone itself i.e. not via a babblevoice call rule? Well, in this instance the call will have deemed to have been answered and every call to the group will be “answered” and either forwarded or sent to voicemail. This is unlikely to be what was intended.
To resolve this problem use a call queue. If calls to the group are managed via a queue then calls to the group will not be forwarded or sent to voicemail unless that specific phone is called. This is much more likely to be the intended outcome. There is more on this topic and instructions on how perform the tasks mentioned on the forwarding calls Docs page.
PS On behalf of the entire babblevoice team let me wish you a very Happy New Year and thank you for reading the first blog post of 2015. Thank you also for continued support and we hope you have an enjoyable and profitable year with babblevoice.
The babblevoice team
By Antoine Lever, Jan 5, 2015#User