You would have thought queueing technology is simple. Create a queue, push your callers into that queue then have a team of users which then pick up those calls. Simple!
Not so! At babblevoice, we introduced our queues a few years ago. So far they met the needs of most of our users. Most of our users replaced phone systems which used very simple technology. For example, small and medium-sized businesses which had restricted number of phone lines coming into their offices (they may have had 4 agents working, but they only had 8 lines in and out the business - this scenario is not uncommon even where there are offices with more than a 100 staff). Read more.
As well as developing babblevoice, we have to ensure that features we think up are communicated to you. So we have some updates to our online documents for you.
Some domain settings can now be configured for outbound dialling, Our simple pattern matching spec has been published. This is used in inbound call filtering and now allows you to configure outbound call filters (as per my previous bullet point). Read more.
The UK has a fantastic spread of cultures in it. With this, it brings different languages and sometimes means anyone serving those communities may need to offer options for different languages when patients/customers touch their services.
According to Wikipedia, Welsh is spoken by around 700,000 people, then there are a number of British languages which are not so widely spoken. But then there is also a large number of immigrant languages (this list is the top 10): Read more.
I am going to be talking about this for a while for the foreseeable future. Mainly because of the amount of hard work we have put into it! But also because we hope it makes it easier for you to configure and manage your babblevoice setup.
My last blog post was regarding the new rules editor. I have been using it personally when writing my own call rules - and I think it is much easier to use than the last version. Read more.
Migrating to the cloud for your phone system means you maybe placing more emphasis on your broadband connection on needing to be available. Actually, going to the cloud for this type of service means, for many reasons, that overall it is more reliable. But if you have an office with users on the phone there are things you can do to ensure your staff can provide a good service. Some babblevoice users put 2 connections into an office for increased redundancy (you can’t do that with ISDN! Read more.
Parking is a feature of a lot of phone systems, but we never got round to implementing it becuase frankly the transfer on all the phones we recomend works really well.
But recently we received requests from a number of users who need to be able to handle multiple calls at once, more than the transfer feature on even the largest of business phones, and be able to move the calls around the business without always the recipient being able to take the call. Read more.
babblevoice is all grown up. The first console has been used for 5+ years. Things have moved on on the Web, so we have been working hard making use of new technology. We decided to rewrite our console (the bit which allows you to configure your phone system your way). We set out with the goals:
Mobile device support, simpler to use, nicer to look at! See for yourself - a little sneak preview focusing on the Rules editor. Read more.
When I first saw this phone’s picture I had to get one. Finally, a company who got it. A modern, fresh design, all screen - with smart functionality. But in the end a disappointment.
The Phone I have been a proponent of moving to VOIP but maintaining the traditional phone on the desk (Polycom, Yealink, Cisco etc) as from a user’s perspective - it just works. Softphones are great, but a lot of users have problems with them, or the computer is not quite up to the job. Read more.
If you are lucky enough to work in an office or surgery which is newer than 5 years old then this article will be of no use for you. For buildings which are older than this, you might find it useful to read on.
In the olden days (which is what my children refer to my childhood as!) commercial buildings were wired to power things, phone sockets for phones and CAT5 for computers (well actually, there were some predecessors to CAT5 - but we don’t need to go into that in this article). Read more.
babblevoice has been around for a few years now, the technologies we chose to deliver our service 5 years are no longer correct for today.
We have grown in customer size and count and hope to continue, as part of this we would like to become even more efficient, even more green, Software and ideas for web technologies have changed enormously, Security is a continuing concern. As part of these ongoing concerns we have reviewed our documentation site (the Wiki), our main web site (which we publish our updates on and how you log onto the console). Read more.