Over the last year we have received quite a few requests on updates to our EMIS integration. We have released these updates bit by bit, so it is probably overdue that we wrote a blog post itemising the most interesting.
EMIS Max appointments When a caller calls in through to the automated appointment booking, when they select the option to book a new appointment it can now check how many current appointments they have already. Read more.
We are pleased to announce support for 2 new phones from the manufacturer VTech. Adding these phones to our supported range of phones add some nice features.
VSP726A The main selling point for this phone is a built in DECT base station. This makes this phone the cheapest and simplest solution for a wireless headset.
VSP608A If you have rooms or areas in your building with no network ports and all you need is a simple phone at that location then this is the desk phone for your. Read more.
We have just released a new feature in our EMIS plugin - specifically in the IVR.
You can enforce a patient is only offered appointments for their registered GP or a member of that GP’s team. This fits surgeries who want to offer named GP services and it also fits multi site surgeries where a team of GPs would be present at a specific site.
Any questions please speak to our support team. Read more.
At babblevoice we have a few goals which we strive for. These are:
Lowest total cost of ownership of any phone system Most flexible/largest toolset available out of any phone system Highest quality out of any phone system Although this does lead to some challenges for us, sometimes the first point conflicts with the final point - so we have to decide which is more important - in this case quality trumps price. Read more.
This year we have put a lot of work into babblevoice Desktop. It has a complete new look and feel and it’s structure has changed. There is also now a full web version which can run in your browser.
We have just introduced a new feature in babblevoice Desktop - call lists. This allows you to create a list of people you wish to call, then sequentially work through that list. Read more.
Our statistics vibe just received a little love. We have added 2 new statistics you may find useful. Both of these new features can be found in the statistics vibe in your babblevibes dashboard. Simply add the statistic vibe to a board and in the vibe’s options look for the stat: Call Costs or Auto Attendants.
Call spend Call spend by device was tracked in this vibe from the beginning. Read more.
We have been spending quite a lot of time recently on upgrading some rather large chunks of babblevoice. This has meant some of the niggles in babblevoice haven’t been addressed - even though they shouldn’t have taken too much time to put into place.
This is one of those.
The outbound caller ID is configurable through our console. But, if you normally want a caller ID displayed when making an outbound call, occasionally you may not - and vice versa. Read more.
Hopefully, you may have noticed some updates at babblevoice. We finally went live with our new console and it is now the default console when logging in.
This took around 2 years of development, which took all the good stuff from version 1 but looked at all the ways which were painful and improved upon them. The rules editor, specifically, has changed a lot which we hope has made it easier for you to write call rules. Read more.
You would have thought queueing technology is simple. Create a queue, push your callers into that queue then have a team of users which then pick up those calls. Simple!
Not so! At babblevoice, we introduced our queues a few years ago. So far they met the needs of most of our users. Most of our users replaced phone systems which used very simple technology. For example, small and medium-sized businesses which had restricted number of phone lines coming into their offices (they may have had 4 agents working, but they only had 8 lines in and out the business - this scenario is not uncommon even where there are offices with more than a 100 staff). Read more.