Intro

Version 2 is the current version. It is the preferred version to run on Microsoft Windows™. We received lots of feedback from our users which has been incorporated into the new design.

Version 2 adds

  1. A redesign of the interface
  2. More consistent interface for plug-ins to use
  3. Support for queues
  4. Support for call parking
  5. Support for fully attended transfers
  6. For the Microsoft Windows™ Version, always on top, dial clipboard copied phone numbers and window resizing

babblevoice Desktop Overview

The main sections of babblevoice Desktop. At the top there is a main control bar with menu items which drop down from the search bar. Shortcuts to configure, phone book, online help and logout appear in the tool bar also. Phones which are switched off appear as grey, phones which are on an active call are green idle phones are blue. When you put a call on hold, the held call will appear red.

The search bar is the main control for most things. It can be used to search for a command/action

It can be used to search for another phone/extension (just type the extension number or name without hitting enter)

Type the search and hit enter and it will search through your contacts as well. If you have any plug-ins installed, depending on the plug-in, it will search through the contacts in the plug-in also.

Telephony functions

Call another extensions

  1. Click the extensions

Manager spy

  1. On the phone with the active call, click the icon

Transfer

Blind

  1. Click the on the phone you want to transfer the call to

Attended

  1. Call another extension (see above)
  2. Chat
  3. You will now have your current active call and a red call which is the original call you put on hold, click the target on the red call

Hangup

  1. Click the icon

Call from any Microsoft Windows™ application

  1. Select the phone number
  2. Copy (ctrl-c or your favourite method)
  3. Right click the babblevoice Desktop icon in the system tray and click the phone number you just copied

Call a number

Option 1

  1. Enter the number in the search bar
  2. Click “Call:

Option 2

  1. Click the on your phone
  2. Enter the phone number and hit enter

Call a Contact

Option 1

  1. Click the in the toolbar
  2. Find your contact
  3. Click the number you want to dial

Option 2

  1. Type the name (or part) of your contact in the search bar
  2. Hit enter
  3. Click the number you want to dial

Call Queues

Call queues are a method of stacking inbound calls into your office/call centre and ensuring they are answered in order. There is other documentation on babblevoice call queues as well as reporting on them.

For a user it is useful to have a representation of a queue they are working on and also have the ability to pick out calls.

Call Parking

When switched on, call parking can offer another simple way of transferring a call to another phone. It is called call parking as it is virtually identical to parking a car. You have a phone call, you park it, leave it and either you (or someone else) can pick it up again.

babblevoice supports call parking without the use of babblevoice Desktop. However, when handled visually it is easier to use.

More information about

Also, check out the babblevoice University on Youtube or ask a question in our Google Group.