Introduction

One of the good things about a hosted phone system is you have very little equipment to worry about. The whole phone system is updated as part of our ongoing work. The only things you have to worry about is your broadband connection, your router, network switches and phones.

You may have a phone which has died, or there be some other reason such as just wanting the newer range of Polycom phone to get the HD CODEC to improve the quality of the audio.

This guide should provide everything you need to know about replacing a phone.

This guide will be Polycom centric, but you can apply most of it to other phones.

Guide

VLANs

A quick word about VLANs. You may need to be aware of these. Most sites do not use VLANs so you can just ignore this section. If you follow the guide and the new phone powers up, but does not connect to babblevoice then this could be the section for you.

Different ways to test:

  • The quickest test is to look at any phones in your organisation and see if any computers are plugged into a phone
  • If the old phone is still working then, check the network settings of the phone see below.

VLAN setup on a Polycom

  1. Press the menu button
  2. Scroll to Settings and select
  3. Select Advanced
  4. Enter the admin password (a new unused Polycom phone will be 456, an existing phone you can get the Admin password from the babblevoice console, Devices->select the device->Edit->Polycom->Admin password)
  5. Select Admin Settings
  6. Select Network Config
  7. Select Ethernet
  8. Select VLAN Menu

This will show you the VLAN ID. If it is blank you don’t need to do anything. If it has a number, then you need to use this number in the same place on the new phone.

ZTP

If you have started the new phone and had to configure the VLAN, then you probably need to re-enable ZTP on that phone.

  1. Press the menu button
  2. Scroll to Settings and select
  3. Select Advanced
  4. Enter the admin password (a new unused Polycom phone will be 456, an existing phone you can get the Admin password from the babblevoice console, Devices->select the device->Edit->Polycom->Admin password)
  5. Select Admin Settings
  6. Select Network Config
  7. Select Provisioning Server
  8. Scroll to the bottom and enable ZTP if it is not

Also, ensure ZTP is enabled in the babblevoice console for that phone.

  1. www.babblevoice.com
  2. Log in
  3. Click Devices
  4. Select the device (phone) in question
  5. Click Edit
  6. Click the ZTP tab
  7. If it has a serial number (MAC address) of the old phone then click the x button to remove the association
  8. Enter the serial number of the new phone and click save or save and close

Replace

You should be able to replace the phone now. If you had to power up to follow the above procedures - restart the phone. If you haven’t already power up the phone.

More information about

Also, check out the babblevoice University on Youtube or ask a question in our Google Group.