Domain Settings

Use this windows to configure general parameters for the domain. You can access this popup through the main window in the babblevoice console by clicking the ‘cog’ button. Alternatively, the same settings can be found under device->edit->advanced for configuring differently on a phone by phone basis. Max spend per minute (£) Setting this value will increase or decrease the maximum amount of money you will allow to spend on each call.

Phone Number pattern Matching

How the matching works Pattern matching compares each digit of the match rule with the caller id. If the match rule is only 3 digits long, it will stop matching at 3 digits and if the first 3 digits match then it will be considered a match. Multiple match strings can be added separated by a comma. If the match string contains a ‘^’ then this means ‘not’, for example, 00^0 means the 3rd digit cannot be a 0.

Bandwidth Planning

Intro Because babblevoice is targeted at the business world, it is very important to us that the quality of the calls are of a high standard. There is a fair bit of stuff we have to be mindful of but some of the decisions are in your control. For those decisions we can give you some help and pointers then it is important for you to make the right decisions.

Checklist

We have put together some items that you may wish to check / further investigate before you carry out any VOIP Install. Ensure the Internet line has Quality of Service (QoS) i.e Voice is prioritised over data, ideally a dedicated fibre line such as BT infinity. Ensure a VOIP enabled router and correct firmware is being used - recommendations on our wiki; Router Recommendations The router has SIP ALG Switched off; see Supported Routers for advice on disabling SIP ALG.

Contact Us

Where are we babblevoice is a service managed by babble Ltd with offices based in both Hertfordshire and Gloucestershire. 121 High Street Berkhamsted Hertfordshire HP4 2DJ Carlson Suite Vantage Point Business Village Mitcheldean GL17 0DD General Enquiries General enquiries such as administration, sales and accounts should be directed to info@babblevoice.com or call 01442 299280. Technical Enquiries If you have an issue, in the first instance, please check your local equipment.

Emergency Services

Calls to 999 or 112 babblevoice allows calls through to the emergency services. This is however reliant on your equipment onsite to be powered, available and have a connection to the Internet. Location information It is a requirement on using this service to provide up to date valid address/location information. The UK emergency services works on records where a UK address is stored against every phone number. When you make a call to 999 which presents a caller id, then the emergency services will already have the address of where the issue is likely to be - this is to help handle silent calls amongst other problems.

Porting

Intro Porting a number into babblevoice is extremely easy if you follow the guide Ensure you don’t cancel the line before we try to port, ensure there are no services provisioned on the line otherwise the port will fail, services such as redcare security are a prime example, check our fees page for the price of porting. Gather the following information Use Word or PDF versions of our porting form to trigger the porting process.

Reseller Terms and Conditions

Reseller Terms and conditions babblevoice is responsible for: providing the reseller with timely and accurate support acting, at all time, in good faith towards the reseller providing the reseller with such information as may be needed by the reseller to introduce new users The reseller is responsible for: ensuring the user’s infrastructure is up, running and suitable for babblevoice providing the user with timely and accurate support behaving in a professional manner towards babblevoice users at all times identifying users and getting them up and running with babblevoice complying with all reasonable and lawful instructions from babble ltd not representing the reseller as babblevoice but as an authorised reseller of babble ltd services acting as the user’s representative when communicating with babble ltd The reseller is not an agent of babblevoice.

Terms and Conditions

Terms of business for babblevoice IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THIS DOCUMENT By subscribing to babblevoice Services you are agreeing to the following terms of business Terms used in these terms of business babblevoice Services/Services All or any part of the [business VOIP services, facilities, software and gadgets] which we own and operate, as described from time to time on the Website. User Anyone you authorise to use the Services.

Transfer money into another domain

Intro Available from the money section. Moving money from your account to a customers account needn’t be difficult! Just select the domain you want to transfer to, set how much you want to transfer, then make the move!

View Invoices

Intro Available from the money section. A Nice simple invoice for your accounts department.

Voice Prompts

Intro Voice Prompts are used to store recordings for auto attendants. This feature also has the ability to store files used for Music on Hold. After adding the subscription, you can edit the subscription which will allow you to upload files into the Voice Prompt/Music on Hold storage space. When set to only Voice Prompts, then these files will be made available to rule chunks which allow them to be played as part auto attendants.

babblevoice Security Policy

Voice All traffic to and from babblevoice is carried via SIP and its companion RTP. We don’t encrypt any of the data between any end point. SIP communications are secured via usernames and password. A phone never sends a username or password in a call. An MD5 hash of the username and password along with a random string is sent by the phone, so anyone who tries to hijack this information will not be able to use it.