API - Desktop Automation

Introduction babblevoice is designed to work in call centre environments. We continue to provide as many different ways babblevoice can be included into the workflow of a call centre agent. It is becoming increasingly important that phone calls between agent and client are handled in an efficient manner. Imagine, an inbound call, as the call navigates any auto attendant, this information should be passed onto the agent who handles the call.

API - Desktop Automation

babblevoice Desktop provides a very useful interface to enable users to manage telephone calls, see who is on the phone, transfer calls and so on. Please note, this interface is provided as is and without warranty. It is an interface we will continue to develop, but this is in beta, and you are responsible for any code you write against this interface. Beneath the hood, we have provided a scripting interface to allow users to script automation tasks.