Intro At the heart of babblevoice, rules are at the core of how phone calls are handled. They can be used for all sorts of things, but they become more useful when they are layered to form auto attendants. When they become layered, the normal rules table can become a little more confusing to follow from one to the next what will happen.
To get a more visual view of how a call maybe handled the Flow viewer can be used.
Intro For more complex time of day routing (or you would just like to use Google Calendar) you can check the state of any (which is shared) Google Calendar and make a decision what to do with a call.
Typically, it might be used for checking the opening and closing times of your office which in turn will either allow calls through or send them to voicemail.
To set this up - it is easy - as long as you know where to look for all of this little settings required.
Queues Intro There are 2 ways to ring a group of phones from a babblevoice call rule, first by call a group, the second by queueing the call.
When you call a group, that is what happens immediately. All the phones in the group will start ringing and if a number of other calls come in at the same time the phones themselves will receive the calls and alert the user to those calls.
Call Cost Calculator Whilst we publish headline rates in our docs, there are too many prices and numbers to publish on one page. For that reason we have created a Call Cost Calculator for our users to check prices to different destinations.
Using this tool, you can work out how much a call will cost you on the current rates. Just decide if this call will be Peak or Off Peak, enter the destination and lastly, how long you expect the call to last.
Intro It is imperative that the quality of a phone call is not compromised simply to use new technology - such as babblevoice. Ok, it was a fair compromise to trade in some quality for the mobile phone revolution, but for an office phone on the desk, they pick up the handset and expect to make a call no questions asked.
When merging Internet with real time traffic - such as voice for a phone call, this is no easy task.
Intro This page describes in more detail the call recording feature available in babblevoice.
From the main babblevoice console, call recording can be enabled for all calls in a domain.
The amount of space required is selected whilst enabling it. We estimate (which varied) that 16 hours of recording time can be achieved with each GB purchased. When the space is filled up, new space is created by removing the oldest call recording first.
Intro Call rules are the backbone of babblevoice. They appear very simple, but used in different ways can be as complex or as simple as you like.
Probably the most simple example is this one
When a call comes in on 01442299280 then ring group reception. But can get a little more complex
When a call comes in on 01442299280 check my Google calendar email@example.com if I am busy then jump to extension weareopen otherwise jump to weareclosed.
Intro You can get a list (Up to 1000 calls long) of calls that have been made to and from the system. Using the calendar, select the date and time for the first record you want to export, and click the tick.
Call Records will be exported to a CSV file, and downloaded to your PC. Don’t forget to look at our Netvibes gadgets for off the shelf reporting - hopefully saving you time.
Intro Available from the money section. Moving money from your account to a customers account needn’t be difficult! Just select the domain you want to transfer to, set how much you want to transfer, then make the move!
Intro Voice Prompts are used to store recordings for auto attendants. This feature also has the ability to store files used for Music on Hold. After adding the subscription, you can edit the subscription which will allow you to upload files into the Voice Prompt/Music on Hold storage space. When set to only Voice Prompts, then these files will be made available to rule chunks which allow them to be played as part auto attendants.
Intro When you create a device (phone), it comes with a voicemail box. If you need a company wide mailbox, simply create a device which won’t have a phone attached to it.
Checking voicemail Voicemail to email We have designed babblevoice, so that your voicemails can be forwarded to an email address via one of the user accounts added in the users widget. If you are using a gmail account just to login you may wish to have the voicemail then forwarded to your regular email address.
Intro The babblevoice console is centred around 5 sections which are used for controlling the various functions. On this page, we offer a brief introduction to each section and what can be achieved with each one.
Money The Money widget is where you control the funds in your babblevoice system. With this widget you can add credit as a one off payment, via Paypal, or set up a Direct Debit to top up the account at the start of each month.