Welcome This training section is designed to give you an introduction into all things babblevoice. The main babblevoice Console, Vibes and Desktop interfaces can all be accessed from here. As well as the blog and docs section.
The training can be broken into the following sections:
Plugin it all in The Console The Domain Money Rules Devices Stuff Vibes Desktop Support Next section - Plugin it all in
Babblevoice Desktop is an application which runs in a browser, Google Chrome extension or on Windows. It is a helper application to the phone on your desk. Your phone will work very well on its own, but babblevoice Desktop gives you a lot more functions than are available on your phone.
See who’s on the phone or not Dial Transfer (both blind and attended) Integrations (for example EMIS Web) For more information see our Desktop document.
Devices is another name for phones (it can be used for other things as well, but for the purposes of this training - it is just phones).
Devices can be managed in this section, features of the phone switched on or off, the phone rebooted and so on. Polycom, VTech and Yealink phones can be configured simply by entering the serial number of the phone into this area.
Next section - Stuff
One of the other items which has a clear separation between domains is the financial functions - such as Invoices, cash on account and so on.
On the home screen of the console, you have a table of domains which you have access to (on the left), different pages which can be used to manage the selected domain (top right - Rules, Device and so on). On the bottom right is where what is considered the financial aspect of babblevoice.
Making it as simple as possible Babblevoice is designed to be as simple to use a phone system as one can get. But ultimately, you need a phone to talk on. Whether this takes on the form of a ‘real’ phone or a ‘virtual’ softphone running on a computer - you need some stuff in your building:
A broadband connection, One or more network switches, One or more phones.
Rules are where the magic happens! This is where all call routing decisions happen, including things like auto attendants, call queues, conference facilities, voicemail, call parking and more. All call rules are written in plain English. Sentences are built up from ‘rule chunks’ - parts of a sentence.
Different rules can then also be joined together by jumping from one call rule to another.
Rules are started by a rule trigger.
Stuff is kind of a catch all for everything else. Generally it contains all of the things you may pay a small monthly subscription for - such as a public phone number - or call recording space. But it also houses call groups and locations.
Phone numbers, Phone number blocks, Call recording, Voice prompts and Music on hold, EMIS Web integration, Groups, Locations (required for access to 999). Next section - Vibes
The console is what you use to configure your ‘phone system’. It makes it more ‘you’. We have designed it to be as simple to use as we could and we continue to work on ways to make it more simple. We also try to ensure that all the features you would expect from a phone system are available. Here are a few:
Highly scalable, Flexible call rules to ensure calls are routed just the way you need them, Desktop, getting more out of the phone from your desk, Vibes - understand how patients are calling you and how you could handle their calls better.
What is a domain? The term domain is a technical term simply used to logically group a bunch of stuff together. In babblevoice speak, under a domain you have a bunch of phones, a bunch of call rules, a bunch of users who have access to manage these items and other stuff. Typically a domain is used to represent a business’s phone system. There is no reason why it might not be used differently though.
Vibes is babblevoice’s reporting suite. It is designed to provide both management information as well as be used as a large screen format.
A few terms explained. Vibes - the reporting application. Board - like a whiteboard, you can place report elements onto this board to make up a report, you can have multiple boards. Widget - a micro application which can run on a Board. Vibe - a Widget which has been placed on a board and then configured to display some data is a Vibe.