babblevibes Vibe statistics update

Jun 8, 2017  

Our statistics vibe just received a little love. We have added 2 new statistics you may find useful. Both of these new features can be found in the statistics vibe in your babblevibes dashboard. Simply add the statistic vibe to a board and in the vibe’s options look for the stat: Call Costs or Auto Attendants. Call spend Call spend by device was tracked in this vibe from the beginning.

Finally - 141 and 1470

Feb 26, 2017  

We have been spending quite a lot of time recently on upgrading some rather large chunks of babblevoice. This has meant some of the niggles in babblevoice haven’t been addressed - even though they shouldn’t have taken too much time to put into place. This is one of those. The outbound caller ID is configurable through our console. But, if you normally want a caller ID displayed when making an outbound call, occasionally you may not - and vice versa.

What are our developers up to??

Jan 27, 2017  

Hopefully, you may have noticed some updates at babblevoice. We finally went live with our new console and it is now the default console when logging in. This took around 2 years of development, which took all the good stuff from version 1 but looked at all the ways which were painful and improved upon them. The rules editor, specifically, has changed a lot which we hope has made it easier for you to write call rules.

Larger Queues

Jan 26, 2017  

You would have thought queueing technology is simple. Create a queue, push your callers into that queue then have a team of users which then pick up those calls. Simple! Not so! At babblevoice, we introduced our queues a few years ago. So far they met the needs of most of our users. Most of our users replaced phone systems which used very simple technology. For example, small and medium-sized businesses which had restricted number of phone lines coming into their offices (they may have had 4 agents working, but they only had 8 lines in and out the business - this scenario is not uncommon even where there are offices with more than a 100 staff).

Some updates to our Docs

Nov 16, 2016  

As well as developing babblevoice, we have to ensure that features we think up are communicated to you. So we have some updates to our online documents for you. Some domain settings can now be configured for outbound dialling, Our simple pattern matching spec has been published. This is used in inbound call filtering and now allows you to configure outbound call filters (as per my previous bullet point).

Multi Language support

Oct 13, 2016  

The UK has a fantastic spread of cultures in it. With this, it brings different languages and sometimes means anyone serving those communities may need to offer options for different languages when patients/customers touch their services. According to Wikipedia, Welsh is spoken by around 700,000 people, then there are a number of British languages which are not so widely spoken. But then there is also a large number of immigrant languages (this list is the top 10):

Our new console

Oct 4, 2016  

I am going to be talking about this for a while for the foreseeable future. Mainly because of the amount of hard work we have put into it! But also because we hope it makes it easier for you to configure and manage your babblevoice setup. My last blog post was regarding the new rules editor. I have been using it personally when writing my own call rules - and I think it is much easier to use than the last version.

Broadband Enhanced Service Levels

May 12, 2016  

Migrating to the cloud for your phone system means you maybe placing more emphasis on your broadband connection on needing to be available. Actually, going to the cloud for this type of service means, for many reasons, that overall it is more reliable. But if you have an office with users on the phone there are things you can do to ensure your staff can provide a good service. Some babblevoice users put 2 connections into an office for increased redundancy (you can’t do that with ISDN!

Call parking

Apr 29, 2016  

Parking is a feature of a lot of phone systems, but we never got round to implementing it becuase frankly the transfer on all the phones we recomend works really well. But recently we received requests from a number of users who need to be able to handle multiple calls at once, more than the transfer feature on even the largest of business phones, and be able to move the calls around the business without always the recipient being able to take the call.

New Rules editor

Apr 19, 2016  

babblevoice is all grown up. The first console has been used for 5+ years. Things have moved on on the Web, so we have been working hard making use of new technology. We decided to rewrite our console (the bit which allows you to configure your phone system your way). We set out with the goals: Mobile device support, simpler to use, nicer to look at! See for yourself - a little sneak preview focusing on the Rules editor.

Ubiquiti UNIFI UVP Review

Apr 15, 2016  

When I first saw this phone’s picture I had to get one. Finally, a company who got it. A modern, fresh design, all screen - with smart functionality. But in the end a disappointment. The Phone I have been a proponent of moving to VOIP but maintaining the traditional phone on the desk (Polycom, Yealink, Cisco etc) as from a user’s perspective - it just works. Softphones are great, but a lot of users have problems with them, or the computer is not quite up to the job.

Reaching those difficult to reach places

Apr 13, 2016  

If you are lucky enough to work in an office or surgery which is newer than 5 years old then this article will be of no use for you. For buildings which are older than this, you might find it useful to read on. In the olden days (which is what my children refer to my childhood as!) commercial buildings were wired to power things, phone sockets for phones and CAT5 for computers (well actually, there were some predecessors to CAT5 - but we don’t need to go into that in this article).

Netvibes Gadget Update

Dec 2, 2015  

After a couple of years of organic development it was time to review and tidy up our Netvibes Gadgets. We chose Netvibes as our reporting engine as we recognised that babblevoice Data was not your complete world. Netvibes allows you to look at data from all over the Web. It is a company and personalised dashboarding web site which can help with: Brand monitoring – to track clients, customers and competitors across media sources all in one place, analyze live results with 3rd party reporting tools, and provide media monitoring dashboards for brand clients, e-reputation management – to visualize real-time conversations and social activity feeds, and track new trending topics, product marketing – to create interactive product microsites, with drag-and-drop publishing interface, community portals – to engage online communities, personalized workspaces – to gather all essential company updates to support specific divisions (e.

Outlook With babblevoice Desktop

Oct 7, 2015  

We are always looking for new ways to give our users the best experience possible. One of the ways we do this is by integrating babblevoice with third party products with which you are already familiar. The latest product we are working with is Microsoft Outlook. To accomplish the level of integration we want, we need to run our software on your machine. This gives us a great opportunity for you to try one of our new products, babblevoice desktop for Windows which can be downloaded by following the link.

Block nuisance or unwanted calls

Sep 7, 2015  

Yet again a feature request has been made by you, our babblevoice community, for a feature that will benefit everyone. And yet again, babblevoice has swung into action and developed, tested and released the requested feature free of charge. The feature in question this time is the ability to handle calls differently depending on who’s calling. The most common use for this feature will be to block nuisance or unwanted calls.

babblevoice credit

Aug 18, 2015  

One of the ways in which we keep costs down is by not offering credit. Keeping your domain in credit means that nobody has to pay for any bad debt. There are two ways to keep your account in credit. You can use PayPal to add funds whenever your balance runs low. To be sure you never run out of credit you can create a call rule which will send you a text reminder when your balance falls below your chosen level.

Login to babblevoice from your website

Jul 20, 2015  

Allow your users and prospects to login to babblevoice from your website As a reseller of babblevoice, how great would it be to let your babblevoice users login to babblevoice from your website! By allowing your customers and prospect to login to the babblevoice console from your website you Provide your users with a truly seamless service. Your providing the support, it makes sense they come to you to login too.

Personalise your ringtone

May 11, 2015  

As staid and steady office desk phones inch ever closer to their more glamorous mobile counterparts, yet another feature makes a long awaited début into the babblevoice feature list. You can now personalise your desk phone’s ringtone. Other than individualisation, there are a number of legitimate business reasons why you might want to do this; many office phones perform multiple functions e.g. helpdesk and technical support. Assign these numbers different ringtones and you can differentiate calls to each by the sound the phone is making.

Personalise your ringtone

Apr 27, 2015  

You may have come across the term Power over Ethernet or, more likely, the popular acronym PoE when researching Voice over IP (VoIP) or any other networking topic; but what exactly is PoE? The best answer is that: Power over Ethernet (PoE) is a technology for wired Ethernet LANs (local area networks) that allows the electrical current necessary for the operation of each device to be carried by the data cables rather then by separate power cords.

Personalise your ringtone

Mar 31, 2015  

With more and more work being done remotely and yet collaboratively it’s becoming increasing important to have at least one great conference phone in your business. The days of crowding around a desk phone, straining your neck to hear and be heard are over thanks to the Polycom SoundStation IP5000 and IP6000. Both of these phones boast Polycom’s state-of-the-art HD voice technology in a conference phone format and have been fully tested and approved by babblevoice.

Auto Attendant v Interactive Voice Response (IVR)

Mar 23, 2015  

As a babblevoice user you benefit from having both an Interactive Voice Response (IVR) and an Auto Attendant available to you but what is the difference? To some people there is no real difference. It’s simply that annoying computer that tries to manage your call rather than the company bothering to put a human being on the phone. However in reality both IVRs and Auto Attendants are valuable business tools that will save the company money and, if used properly, give the caller a better experience.

What is an auto attendant?

Feb 27, 2015  

An auto attendant (automatic attendant or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of a telephone operator or receptionist. Love them or loath them they are a fact of everyday life, may be appropriate for your business and are available for you in babblevoice. Even if you hold auto attendants in poor regard, they can be better than an engaged (busy) tone, voicemail or no one answering the phone.