Control Panel
Contents |
[edit] The Widgets
The BabbleVoice Dashboard is centred around widgets for controlling the various functions. On this page, i offer a brief introduction to each widget and what can be achieved with each one.
[edit] Money
The Money widget is where you control the funds in your Babble system. With this widget you can add credit via a one off payment, or set up Babble to top itself up once a month, all done via Google checkout. Other functions include:
Call Cost Calculator: Using this little tool, you can roughly work out how much a call will cost you. All you need is the destination phone number and how long you intend to call them for; Babble does the rest for you!
View Invoices: This button allows you to see invoices for your calls. You can also go back up to 6 months, just in case you need to double check something.
Transfer money into another BabbleVoice domain: This feature is only available to Admins - Using this function, you can move funds to another domain in babblevoice. #please be aware, this is a one way process and cannot be undone.
Export Call Records: You can export up to 1000 calls at a time in CSV format if you need to.
[edit] Call Rules
The Call Rules widget is responsible for how calls are handled when coming in on one of your external numbers. Moving Across the buttons from left to right, we begin with the basic 3; Add a new rule,Edit rule and Delete Rule.
The names are self explanitory, but the functiionality that exists beneath Create and Edit can take a bit of time to get used to.
A Brief overview can be found here. For more detailed help, please go to the Call Rules help page.
The right 2 buttons are for searching through your call rules (Very useful if you have quite a few numbers), and for making the Call Rules widget bigger (Very useful if you have quite a few rules).
[edit] Internal Rules
The Internal call rules are much the same as Call rules outlined above. The major difference is how it works with calls. When you go to create a new rule, you will be presented with the rules wizard. Here you can make a choice; When a call comes in, or when a call ends.
Good examples for this are Voicemail and Credit Checking.
[edit] Devices
The Devices Widget just got some more functionality! Check out the Call Quality charts below.
Starting from the left and moving right, we begin with the New Device button. Using this, you can make a new extension on the system for you to hook a compliant SIP phone up to. To add a new device, look no further than the Create a Device page!
Moving over to the next button, we find the Edit Device button. From here, you can make changes to an existing device, and also check out an individual phones Call Quality Charts and Online Status
Bob in accounts has left the country to be at one with the world in Brazil, so we need to get rid of his device. All you need to do is highlight his device, click the Red X and, 1...2...3... the device is gone.
If you have a particularly large business, you might want to use the search feature to jump to an extension. Just pop the device Username (The 4 digit long extension), and click the magnifying glass. The extension should then be singled out and highlighted for your convinience.
Last, but by no means least, we have the Call Quality Charts for the whole domain. This will give you call quality information for all of the extensions most recent calls. (Great for identifying bad connections, or dodgy phones!)
[edit] Users
The users widget is where you control the users accounts (Shock horror) that have control of the domain.
If you want to, you can add new users by using the Invite User button. This will send a link to the email address you specify with a link back to your account. The user will then be able to change rule, see/add credit, make devices. Actually, it's pretty much anything you have access to. Bar one thing.
The next button along is Delete User, and as you can imagine, it deletes users.
The next one along is the "Bar one thing" I mentioned a second ago. This is a button that makes another user the primary user. Whoever the primary user is has complete power over the domain, and cannot be removed, but he who is primary, hath power to remove others.
[edit] My Stuff
The "My Stuff" widget is where you control your purchased items. This can include:
- Phone numbers
- Call Recordings
- Box.net accounts
Using the green plus, AKA Buy Stuff, you can add any of these to your account.
Phone numbers for inbound calls.
Call recording (£1 per 1Gb per month (Roughly 16 hours of recording per GB)).
Box.net accounts. A free service (To a limit) that you can use to host your own phone messages and have them played back in babblevoice.
Certain items you can edit, such as Box.net links, but other items like Phone Numbers you cant. Just click on the Edit Item button and find out.
Lastly, the delete item button. If you decide that a number is surplus to your requirements, or that you dont really need all 25Gb of your phone recordings, then you can delete it away, and never pay for it again......
[edit] Voicemail Email Forwarding
If you require to send a voicemail to a specific email address which is not an OPEN ID Account (ie. Yvonne@bluesky.cz), the easiest way to do this is to put in place a forwarding rule in the open ID account registered for the domain. Every babblevoice email that is sent includes in the body of the email the number that was called.
In our example: If the call isn’t answered for 101 and it goes to voicemail we want to send this voicemail as an email to a non-open ID email address, e.g. Yvonne@bluesky.cz.
1. Create the rule first and in the ‘email a copy’ section put the OPEN ID Account (gmail / BT yahoo /wordpress) that is listed in Users.
2. Login to your OPEN ID Account (gmail / BT yahoo /wordpress), then click on the Cog in the right hand corner and select settings.
3. Go to filters and click on ‘create a new filter’, in the ‘subject’ line add babblevoice and in the ‘includes the words’ line add the phone number you wish to redirect.
4. Click continue, if you haven’t already added the forwarding email address, then you'll have to add it now ( there may be security checking by google).
5. Once it is added you can then select it in the “forward it to:” box.
6. And that is it, so the next time a voicemail is generated it will be forwarded to the address.
