An auto attendant (automatic attendant or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of a telephone operator or receptionist. Love them or loath them they are a fact of everyday life, may be appropriate for your business and are available for you in babblevoice.
Even if you hold auto attendants in poor regard, they can be better than an engaged (busy) tone, voicemail or no one answering the phone. Auto attendants can give the impression of a large and professional organisation and reassure callers that they will be put through to the relevant part of the business. It is not necessary to rely exclusively on an auto attendant. Using the rules in babblevoice you can choose to answer the phone in person where possible and fall back on the auto attendant when necessary i.e. the phone is engaged or nobody is available.
The key to a great auto attendant is in the planning. By giving sufficient forethought to your caller’s experience you can ensure that your auto attendant becomes a valuable cost-saving business tool. The following four key steps will allow you to plan your auto attendant effectively
There are two options for your scripts. babblevoice has a text to speech engine that will “speak” whatever words you use in the auto attendant in a computer generated voice. Alternatively you can record a voice and play the recording in lieu of the text to speech option. Use a clear sounding voice with a sympathetic tone that gives the impression that you are grateful for the call and are doing your best to help.
Don’t be frightened of using an auto attendant. Done in the right way and following these simple steps your auto attendant can save you time and money and give your callers the best impression of your business.
The babblevoice team
By Antoine Lever, Feb 27, 2015#Administrator