Coronavirus updated stock recording

We have been provided with a stock message based on information from the South West London Primary Care Team. We hope this is useful to other surgeries who are reviewing the messages they are playing to patients.

Please do not book a GP appointment or attend your GP Practice if you have symptoms associated with coronavirus including a new continuous cough and a high temperature. You are advised to stay at home for 7 days. If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.

We have recorded this prompt and made it available to all users who use voice prompts.

For more information on this feature please see our previous blog post.

For those of you who included surgery_coronavirus.wav in your phone system - you do not need to do anything as we have updated this recording for you.

If you haven’t updated your phone system with this notice please either record your own version or use our stock version of it.

We have moved surgery_coronavirus.wav to surgery_coronavirus_1.wav if you still require it.

The babblevoice team

By Nick Knight, Mar 16, 2020  

#Administrator  #User  #Technical