What are our developers up to??

Hopefully, you may have noticed some updates at babblevoice. We finally went live with our new console and it is now the default console when logging in.

This took around 2 years of development, which took all the good stuff from version 1 but looked at all the ways which were painful and improved upon them. The rules editor, specifically, has changed a lot which we hope has made it easier for you to write call rules.

The whole thing works better including much better on mobile devices. We have also managed to release our new reporting system babblevibes at the same time which is a huge improvement.

So far the feedback we have gained is very positive but we would love to hear your views and feedback.

So what now?

We have some more ideas to carry on the improvements to our console. But now we are spending quite a bit of time improving and tweaking our other tools:

• babblevoice Desktop is next on our list, our website, documents, blog, console, babblevibes all now have a consistent style, tool set etc. They are much easier to use for it, so we will be working on this to update babblevoice Desktop (there is a lot of work to do here, though!),
• More work on moving further up the chain to fulfil actual business requirements, we have all the tools to build complex phone solutions and we want to strengthen that. We already have some pre-built IVR (auto attendant) for software such as EMIS, and will continue to improve that - we are working on other medical systems as well as other CRM solutions as well,
• Efficiency improvements, we know we are the lowest total cost of ownership of any phone system we have seen evidence for and we hope to maintain this; we do this by ensuring we are efficient, this also has the added benefit of an “it should just work” mentality, this generally is the case but we are looking at areas where this can be improved to ensure this is the case,
• Generally lots of other minor tweaks which we look to you to point out to us, we have lots of great ideas, but we don’t work in your workplaces, so let us know your grumbles and we will see what we can do.

The babblevoice team

By Nick Knight, Jan 27, 2017