New Vibe - Lazy Agent

When handling a number of agents who take inbound calls into a call centre there is a requirement to ensure that the whole team is supporting each other. We have other Vibes which can report on items such as how much time a phone has been connected for the day. But the new lazy agent is a live view of how long a phone has been idle for (how long since it was last on a call).

This helps call centre managers manage their team.

The babblevoice team

By Nick Knight, Nov 15, 2018  

#Administrator  #User  #Technical