Multi Language support

Oct 13, 2016  

The UK has a fantastic spread of cultures in it. With this, it brings different languages and sometimes means anyone serving those communities may need to offer options for different languages when patients/customers touch their services. According to Wikipedia, Welsh is spoken by around 700,000 people, then there are a number of British languages which are not so widely spoken. But then there is also a large number of immigrant languages (this list is the top 10): Read more.

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Our new console

Oct 4, 2016  

I am going to be talking about this for a while for the foreseeable future. Mainly because of the amount of hard work we have put into it! But also because we hope it makes it easier for you to configure and manage your babblevoice setup. My last blog post was regarding the new rules editor. I have been using it personally when writing my own call rules - and I think it is much easier to use than the last version. Read more.

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Broadband Enhanced Service Levels

May 12, 2016  

Migrating to the cloud for your phone system means you maybe placing more emphasis on your broadband connection on needing to be available. Actually, going to the cloud for this type of service means, for many reasons, that overall it is more reliable. But if you have an office with users on the phone there are things you can do to ensure your staff can provide a good service. Some babblevoice users put 2 connections into an office for increased redundancy (you can’t do that with ISDN! Read more.

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Call parking

Apr 29, 2016  

Parking is a feature of a lot of phone systems, but we never got round to implementing it becuase frankly the transfer on all the phones we recomend works really well. But recently we received requests from a number of users who need to be able to handle multiple calls at once, more than the transfer feature on even the largest of business phones, and be able to move the calls around the business without always the recipient being able to take the call. Read more.

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New Rules editor

Apr 19, 2016  

babblevoice is all grown up. The first console has been used for 5+ years. Things have moved on on the Web, so we have been working hard making use of new technology. We decided to rewrite our console (the bit which allows you to configure your phone system your way). We set out with the goals: Mobile device support, simpler to use, nicer to look at! See for yourself - a little sneak preview focusing on the Rules editor. Read more.

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Ubiquiti UNIFI UVP Review

Apr 15, 2016  

When I first saw this phone’s picture I had to get one. Finally, a company who got it. A modern, fresh design, all screen - with smart functionality. But in the end a disappointment. The Phone I have been a proponent of moving to VOIP but maintaining the traditional phone on the desk (Polycom, Yealink, Cisco etc) as from a user’s perspective - it just works. Softphones are great, but a lot of users have problems with them, or the computer is not quite up to the job. Read more.

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Reaching those difficult to reach places

Apr 13, 2016  

If you are lucky enough to work in an office or surgery which is newer than 5 years old then this article will be of no use for you. For buildings which are older than this, you might find it useful to read on. In the olden days (which is what my children refer to my childhood as!) commercial buildings were wired to power things, phone sockets for phones and CAT5 for computers (well actually, there were some predecessors to CAT5 - but we don’t need to go into that in this article). Read more.

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Some big changes

Mar 9, 2016  

babblevoice has been around for a few years now, the technologies we chose to deliver our service 5 years are no longer correct for today. We have grown in customer size and count and hope to continue, as part of this we would like to become even more efficient, even more green, Software and ideas for web technologies have changed enormously, Security is a continuing concern. As part of these ongoing concerns we have reviewed our documentation site (the Wiki), our main web site (which we publish our updates on and how you log onto the console). Read more.

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Porting in your number

Mar 8, 2016  

When you move to babblevoice you’d love to bring your number and we love to help you out Unlike mobile phone porting, which is straightforward, (just get a PAC code off your existing provider pass this to your new provider and everything will be sorted), we have to know all about your numbers, whether you want them ported or not, and then of course there’s the obligatory kidney required! You may have direct dial ranges, there maybe associated numbers to the main number, are they multiline (on an existing PBX) or a collection of single line numbers, they may be faxes / or alarm line numbers. Read more.

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Call Recording

Feb 8, 2016  

Over the Christmas break we noticed that the bins were getting rather full (mainly with wrapping paper – the children have been good this year so Santa was rather generous). So time to send in the happy young children, balance them precariously on top of the bin and ask them to jump up and down a few times. This produced unbelievable results, the bin was now only a third full. Which gave us an idea. Read more.

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