Desktop Web Pop and Survey

Intro

We are pleased to announce 2 new features just released (and rolling out across our network now).

Desktop Web Pop

Babblevoice Desktop now has an option to open another web page to allow integration with other web site. You may want to open a web page for your CRM system and search for the phone number you just received a call from, or simply open a Google Form to fill out more information about the call you just took. Please read our doc for more information.

Survey

When you take a call from a customer (usually from a call queue) you might want to ask your caller to stay on the line to provide feedback on how the call was handled. This can all be done with this new feature.

The babblevoice team

By Nick Knight, Nov 20, 2020  

#Administrator  #User  #Technical