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Outbound
Call using phone
Call using desktop
Inbound
Receive calls on desktop
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ABC
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MNO
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Audio
Video
Default
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Mode:
deskphone helper
Problem loading ringing tone - this is unlikely to work...
Contacts
All
Contacts
Hotdesk
Guest
Search
Queues
View
Split
Combined
Config
Phone Settings
Domain
Select the domain that has the phones you wish to use
My Phone
This is the phone you make and receive calls on
Other Phones
Add up to
colleagues' phones to your desktop. Click and drag to select multiple phones.
Phones selected:
/
Add all
Remove all
Use these shortcuts to quickly add and remove groups of phones from your desktop.
Show group selection shortcuts
Auto Copy Caller ID
Parking Lot
Override caller id
Caller ID
Choose the caller ID you wish to present to callees
Call Lists
Hotdesk
Publish your name as the user of this phone
Queues
Which queues you would like to see on your desktop.
URL Pop
URL to pop when you make or take a phone call.
Appearance
Theme
babble
Light
Dark
What colour do you like?
Font Size
Small
Medium
Large
Very Large
Minimum Phone Box Height
(Pixels)
Make phone boxes large enough to avoid frequent resizing
Help bubbles
Reset Appearance
Parking
Call List
Tag Filter
Name
Phone Number
Alt 1
Alt 2
URL
Tag
Due
Warning:
Call list items more than 30 days past due are deleted each Sunday.
on your list will be removed.
Your call list is currently empty.
Call
Call 1st alt
Call 2nd alt
Call later
Open
Alerting
×
Ringing
Air Horn
Bike Horn
Annoying Beep
Ringing Phone
Vibrating Phone
Industrial Alarm
Train Horn
Train Whistle
Wake me up!
Enable queue sound alerts
Sound
Air Horn
Bike Horn
Annoying Beep
Ringing Phone
Vibrating Phone
Industrial Alarm
Train Horn
Train Whistle
Wake me up!
Play
Continuous
Every 15 Seconds
Every 30 Seconds
Every Minute
Every 5 Minutes
Every 10 Minutes
How annoying do you need to make this?
Strategy
When the queue backlog is greater than
When the oldest call is older than
When both are true
When either are true
What triggers the sound?
Backlog
1 Call
5 Calls
10 Calls
20 Calls
30 Calls
How many calls are backing up in all the queues you monitor?
Age
15 Seconds
30 Seconds
1 Minute
5 Minutes
10 Minutes
20 Minutes
30 Minutes
The age of the oldest call in a queue
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Installed Plugins
This lists the plugins you have currently installed
Install Plugin
Choose from the drop down the plugin you want to install
Add Phone Book Entry
×
For more info read
this doc.
Name
Surname
Number
Quick Dial
Global
Favourite
Caller
Parked by
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Agents
Talking
Waiting
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