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For Primary Care
- Dial patients' directly from EMIS Web or SystmOne.
- Search EMIS Web or SystmOne records on inbound calls.
- Improve access allowing patients to manage their appointments 24x7.
- Reporting and call recording providing in-depth insight into how calls to your practice are handled.
- Stay compliant as babblevoice is accredited by the NHS Data Security and Protection Toolkit and ISO 27001:2013.
- No minimum term - stay because you want to not because you have to.
babblevoice offered us the lowest cost of phone system with the widest range of features and benefits. None of our patients ever hear the engaged tone any more. The phones look stylish and professional and the Doctors and Receptionists would not work without the headsets now! We are looking forward to switching on the automated booking services.
Dr Theresa Finn, Senior Partner, Boxwell Road Surgery
We needed a telephone system that was reliable, efficient and cost-effective. Throughout the procurement, babblevoice conducted themselves with integrity. The installation of the system was efficient and the training and support have been very good. We are a Multi-Site Practice with one telephone number that patients speak to a staff member at one of our three sites. We have recently gone live with our Automated bookings system which allows patients to book appointments in the comfort of their own home without speaking to a Receptionist. The Reporting and Performance functionality gives you the insight to help plan so that Patients are always assisted at the first point of contact.
Kevin Doran, Practice Manager, Sunderland GP Alliance
babblevoice has been an excellent choice for our surgery, Very efficient system and the team at babblevoice have been amazing. I'm very glad we made the change!
Laura Ross, Practice Manager, Brayford Square Surgery
We went live with babblevoice in January 2019, since then babblevoice have been very responsive to resolve any issues. We have amended the system a few times since January and this has proved easy to do following further support from babblevoice following the initial training. babblevoice offer a lot of new functionalities for our patients along with the added flexibility to make changes within the team.
Amy Farrington nee Watchorn, POD Manager, Dudley Clinical Commissioning Group
It is quite daunting going through a big telephony change but the whole babblevoice team were there every step of the way and it was easy to get through with their support. The product itself is brilliant and tailored perfectly for GP surgery’s. We have all the data we need to ensure we can match demand with the resources required. We have gone from A LOT of complaints about the phone system to ZERO since we moved to babblevoice 3 months ago. We are able to train and retrain staff with real examples of conversations and manage and monitor workloads more effectively. The ongoing support is great and I feel valued whenever I need to speak to anyone in the babblevoice team. Thank you, from Elvington Medical Practice.
Abi Holdstock, Practice Manager, Elvington Medical Practice
We are a 14 site GP super-practice who chose babblevoice above others because, the solution proposed was incredibly flexible, integrated into our patient system and offered good value for money. Since installation, the staff have been delighted with the ease of use, the managers appreciate the visibility via the dashboard, also pleased with the options to transfer calls to other sites and create rules to enable workflow management.
We have noticed a decrease in costs, there are no maintenance fees, installation and training are quick and easy, the technical and support staff are excellent. The patient participation group has also reported that the small changes babblevoice has made already i.e. call queuing, are already making a huge difference to patients. As we work our way towards more integration and connectivity with babblevoice, our patients will experience even more benefits.
Vivien Kentish, New Business and Communications Officer, Medicus Health Partners
We were tired of not having control over our phone system, requests needed to go round the houses even when very simple changes were required. Babblevoice allowed us to take back control and re-energises how we approach the challenges of general practice with its various functions.
Nick Jackson, Operations Manager, Lion Health
We spent over five years with BabbleVoice and only ever had to contact them 3 or 4 times total over that period. To be perfectly honest having now moved to new serviced offices and being forced into working with an alternative supplier, one suddenly realises that we did in fact have the best VOIP provider in town (London) – missing you already BabbleVoice……………
Gabe Cooney, Managing Director, marketlayer
babblevoice was a revolution for the practice and the way we manage patients. We are delighted with the system and couldn't imagine coping without it now.
Michelle Reilly, Practice Manager, Park House Medical Centre
babblevoice has helped our surgery to streamline the way our call system works to help give a better service to our patients. Having the ability to make the system unique to how our practice operates by using using the console and rules is a touch of genius! Not to mention every member of 'Team Babblevoice' are amazing and are always more than happy to help.
Michael Finch, The Ryan Medical Centre
It was a good move going to babblevoice. We can now audit all calls and offer a better patient experience.
Bina Tah, Practice Manager, Coseley Medical Centre
The ability to plug a phone in at home and it link directly into the surgery system is invaluable, it enables the flexibility to have staff working from home and in these uncertain times that is essential. The support service is excellent and the system is so flexible it does exactly what we want it to do, when we want it to do it.
Paul Drinkwater, Practice Manager, Manor Street Surgery
