Before installation

Before you start setting up the EMIS plugin, you might need to make a few changes within EMIS Web. If your practice intends to use the IVR(Interactive Voice Response) within the plugin, we recommend having a dedicated machine, which is running it’s own user account for EMIS and can run practically 247.

Creating an account in EMIS for the IVR

To create an account for the IVR to use exclusively, first open the EMIS Web client as a administrator account.

Open the “Organisation Configuration” settings

From this view you will be able to add a new user account to EMIS.

Here is the first options you will see when creating this user account

Make sure you have the “User must change password on next login” tick box, unticked as this account will not actually log into an EMIS Web Client.

Next you will need to configure the permissions for the account so that it can actually perform all of the nice automation features.

When you click the button on the right you will see the following screen

The permissions this account needs access to are : B0560, B0820 and B8012

Advanced configuration

We have tried to create an simple out of the box ready to run system. However, you may wish to tweak some things within your own system, the following section details what tweaks can be made.

All sound files within the menus can be replaced with your own. To update any, upload the relevant recording to the “Voice Prompts” section in your babblevoice domain

  • emis_intro.wav: “Thank you for calling, please dial 1 to speak with a person or 2 for our automated services”
  • emis_getyear.wav: “please enter the year you were born, so for 1973 enter 1 9 7 3”
  • emis_getmonth.wav: “please enter the month you were born, so for march enter 0 3”
  • emis_getday.wav: “please enter the day you were born, so for the first of the month, enter 0 1”
  • emis_appointmentoptions.wav: “please enter 1 to book an appointment, 2 to cancel an appointment, 3 to check the time of an appointment or 4 to check in for an appointment.”
  • emis_confirmname.wav: “please enter 1 if your name is”
  • emis_notconfirmname.wav: “or 2 if it is not”
  • emis_couldntfindpatient.wav : “sorry we couldn’t find your details, please try again”
  • emis_pleasedial.wav : “please dial”
  • emis_appointmentwith.wav : “for an appointment with”
  • emis_furtherholders.wav : “please dial 9 for further session holders”
  • emis_firstlist.wav : “or dial 0 to hear the first list again”
  • emis_appointmenton.wav : “for an appointment on”
  • emis_pleaseconfirm.wav : “please confirm”
  • emis_tosee.wav : “to see”
  • emis_on.wav : “on”
  • emis_confirmbooking.wav : “please dial 1 if this is correct or 2 if it is not”
  • emis_bookingsuccessful.wav : “thank you for using our service, we will see you on”
  • emis_bookingfailue.wav : “failure, we will now pass you to reception”
  • emis_bookingcanceled.wav : “your booking has been canceled returning you to the main menu now”
  • emis_cancelrestart.wav : “or 2 to hear this list again”
  • emis_confirmcanceltime.wav: “please enter 1 to cancel the appointment on “
  • emis_notconfirmcanceltime.wav: “ or 2 to check your next appointment”
  • emis_nobookedappointments.wav: “You have no booked appointments”
  • emis_notconfirmcancel.wav : “or 2 to return to the main menu”
  • emis_cancel3mainmenu.wav : “or 3 to return to the main menu”
  • emis_yourappointment.wav : “your appointment on”
  • emis_cancelcomplete.wav : “has been canceled”
  • emis_cancelfailed.wav : “we were unable to cancel your appointment please dial 1 to speak to a person about this or 2 to return to the main menu”
  • emis_nextappointment.wav : “the next appointment you have booked with us is on”
  • emis_appointmentbookedon.wav : “you have an appointment booked with us on”
  • emis_also.wav : “also”
  • emis_checkincomplete.wav : “Check in complete, please proceed to the waiting room”
  • emis_checkinfailed.wav : “Sorry there seems to be a problem, please see reception or stay on the line and we’ll pass you through”
  • emis_personforfurtheroptions.wav : “or dial 0 to speak to a person for further options”
  • Session holder name example : emis_drbaldwin.wav : “Doctor Baldwin”
  • numbers : 0-9 i.e. emis_one.wav : “one”

Issues

We have discovered an issue with other applications installed on the same computer as EMIS. Another application started loading slowly - as it was using an old EMIS dll instead of an up to date one provided by EMIS. Opening EMIS product manager, right clicking on EMIS Web and reinstall product fixed this issue.

More information about

Also, check out the babblevoice University on Youtube or ask a question in our Google Group.