Privacy Policy for babblevoice

IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THIS DOCUMENT

By subscribing to babblevoice Services you are agreeing to the following privacy policy

We handle high volumes of phone calls on behalf of our customers. In order to do this we store and transmit data on your behalf.

From a privacy perspective, you are the controller of data we hold, and babblevoice is a processor. This means that whilst you subscribe to our services, you retain ownership of and control over any data in your account.

Babblevoice uses subprocessors. These are external companies to whom we subcontract out certain functions to. Currently, this is limited to

  • Amazon Web Services
  • Zendesk
  • Nutshell

Please be aware that we and your reseller (if you have one) will have access to your account with us and any data in that account for the purposes of managing your account and providing you with updates regarding babblevoice.

Babblevoice stores 5 types of data

  • Configuration data which does not contain any personal information
  • Fully anonymised statistical data which does not contain any personal information
  • Phone call records which include phone numbers which may be used in conjunction with other data to identify an individual
  • Call recordings and voicemail which potentially contain personal information
  • Contact information (email, phone, business contact details) we treat this information as personal information

How do we use personal data

We do not sell or give any data to any 3rd parties (except those listed as sub contracted sub processors for the specific purposes they are contracted to perform). We do not store credit card details.

Call recordings, call records

The processing we perform is recording and storing. If an issue is raised regarding specific phone calls, then our staff may ask permission from you, the customer, to access relevant data to help in the diagnosis of any potential issue.

Contact information

We use contact information to contact our customers (or potential customers) who have agreed to engage in a conversation (whether it be sales or support). We send out regular newsletters updating customers on our service.

How do we transmit data

Actual telephone calls (like all telephone calls over the Public Switched Telephone Network) are insecure. However, when we record data (such as phone call recordings or call records) they are transmitted using SSL to encrypt the transmission. When you access this data via Vibes (or any other mechanism we provide) we again encrypt this data via SSL (HTTPS in a browser).

Where is the data stored

All data is stored in Amazon EC2/S3 storage in the EU region Dublin, Ireland or the UK.

Other

As part of our work with NHS organisations, babblevoice is registered and up to date with the IG toolkit.

More information about

Also, check out the babblevoice University on Youtube or ask a question in our Google Group.