Intro

We love Polycom. They are robust slightly above average but affordable phones. If you are not familiar with the brand - they are world leaders in Voice and Video. babblevoice has tested lots of phones, including ones more expensive than the Polycom range and the voice quality in this brand of phones is not bettered. They have entry level devices such as VVX 101, 201 and more beefy models such as 650 which is a very capable receptionist phone.

A quick reference sheet is available for all VVX phones. https://support.polycom.com/content/dam/polycom-support/products/Voice/business_media_phones/user/en/Quick_Tips_us.pdf

Supported Features

All models are capable of getting power from the network (802.3af). This means your desk with be very un-cluttered. No worrying about power supply wires all over the place.

The basic models such as VVX 101 and 201. Although basic have a very good full 2 way speaker phone so they can also work well in a meeting room. When provisioned with babblevoice they receive full contact information for all other users in your office. The larger phones such as 650 also have presence built in.

When the IP 650 has been fitted with all 3 expansion module then up to 47 speed dials with presence information can be seen, making handling calls in an office simple.

Tested in the range

Check out support phones page.

Provisioning a Polycom with babblevoice

Provisioning a Polycom phone is now even easier, these phones have received babblevoice Full Accreditation + ZTP - which means you can configure from the babblevoice console without even touching the phone. See Zero Touch Provisioning for more information.

Reseting a device

If you have a device in a state which requires re-provisioning this procedure will reset you phone. It works even without the admin password.

• Restart the phone, wait for the Polycom splash screen to disappear wait for the screen to say “starting application”, press cancel,
• Hold down 135 whilst the screen counts down,
• It will eventually display a screen which asks for a password - this is the phones serial number/mac address, enter it now,
• Once reset it will run through a new startup as if new.

It pays to have the device already configured in babblevoice for ZTP so it should just start up assigned to that phone.

Note, when you enter the devices serial number into the phone, there is a good chance you will need to enter numbers and characters. One of the soft keys on the phone is 1->aA, pressing this key will toggle through different modes:

• 1->Aa - you are now entering numbers,
• A->a1 - you are now entering characters,
• a->1A - you are now entering uppercase characters.

For a serial number, the phone doesn’t care about upper or lower case characters. When entering a character, for example ‘c’, press the 2 button 3 times.

Codes for different phones

The code 135 is for some of the phones in the range, for the different models please use these codes:

• SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
• SoundPoint IP 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: 1, 3, 5, and 7 dial pad keys
• SoundStation IP 6000: 6, 8, and * dial pad key
• VVX 101, 201, 300, 310, 400, 410, 500, 600