We love Polycom. They are robust slightly above average but affordable phones. If you are not familiar with the brand - they are world leaders in Voice and Video. babblevoice has tested lots of phones, including ones more expensive than the Polycom range and the voice quality in this brand of phones is not bettered. They have entry level devices such as VVX 101, 201 and more beefy models such as 650 which is a very capable receptionist phone.
A quick reference sheet is available for all VVX phones. https://support.polycom.com/content/dam/polycom-support/products/Voice/business_media_phones/user/en/Quick_Tips_us.pdf
All models are capable of getting power from the network (802.3af). This means your desk with be very un-cluttered. No worrying about power supply wires all over the place.
The basic models such as VVX 101 and 201. Although basic have a very good full 2 way speaker phone so they can also work well in a meeting room. When provisioned with babblevoice they receive full contact information for all other users in your office. The larger phones such as 650 also have presence built in.
When the IP 650 has been fitted with all 3 expansion module then up to 47 speed dials with presence information can be seen, making handling calls in an office simple.
Check out support phones page.
Provisioning a Polycom phone is now even easier, these phones have received babblevoice Full Accreditation + ZTP - which means you can configure from the babblevoice console without even touching the phone. See Zero Touch Provisioning for more information.
This sorts out a lot of problems. If the device has been configured via ZTP then a factory reset will reset all of its settings from scratch.
To see if the device has been configured via ZTP, then
You will see:
In this example, one of the icons is a play button. If it is a play button that means the our platform has disabled ZTP (for added security). Click the play button to re-enable it.
Now, you will need to know the admin pin for the phone.
You can now factory reset the phone.
It will now reboot a few times, clearing out it’s memory and then reconfiguring the device as was.
If you have a phone which you do not have the admin password for (pin) then this procedure will clear out most settings. It is not quite as good as a factory reset - in that some settings might be retained. So after this procedure you may find then running through the factory reset procedure be helpful. Note, after this procedure the admin password is the default Polycom one of 456.
It pays to have the device already configured in babblevoice for ZTP so it should just start up assigned to that phone.
Note, when you enter the devices serial number into the phone, there is a good chance you will need to enter numbers and characters. One of the soft keys on the phone is 1->aA, pressing this key will toggle through different modes:
For a serial number, the phone doesn’t care about upper or lower case characters. When entering a character, for example ‘c’, press the 2 button 3 times.
The code 135 is for some of the phones in the range, for the different models please use these codes:
Your Polycom SoundPoint phone may have stopped picking up changes you make in the babblevoice console, or it fails to ZTP.
Note, this is intended for models 321 & 331 and later (i.e. not 320⁄330 and below). Note 2, these phones are no longer supported by Polycom, so in turn no longer supported by us - these instructions are intended as an aid only.
If you don’t know your admin password, you will need to factory reset the phone using the method above.
The phone will need to go through the ZTP sequence correctly.
On the phone:
It should now reboot install the update and configure itself for that extension.