Intro

We love Polycom. They are robust slightly above average but affordable phones. If you are not familiar with the brand - they are world leaders in Voice and Video. babblevoice has tested lots of phones, including ones more expensive than the Polycom range and the voice quality in this brand of phones is not bettered. They have entry level devices such as VVX 101, 201 and more beefy models such as 650 which is a very capable receptionist phone.

A quick reference sheet is available for all VVX phones. https://support.polycom.com/content/dam/polycom-support/products/Voice/business_media_phones/user/en/Quick_Tips_us.pdf

Supported Features

All models are capable of getting power from the network (802.3af). This means your desk with be very un-cluttered. No worrying about power supply wires all over the place.

The basic models such as VVX 101 and 201. Although basic have a very good full 2 way speaker phone so they can also work well in a meeting room. When provisioned with babblevoice they receive full contact information for all other users in your office. The larger phones such as 650 also have presence built in.

When the IP 650 has been fitted with all 3 expansion module then up to 47 speed dials with presence information can be seen, making handling calls in an office simple.

Tested in the range

Check out support phones page.

Provisioning a Polycom with babblevoice

Provisioning a Polycom phone is now even easier, these phones have received babblevoice Full Accreditation + ZTP - which means you can configure from the babblevoice console without even touching the phone. See Zero Touch Provisioning for more information.

Older phones will not with ZTP, the SoundStation can be manually configured (like a lot of Polycom phones) instructions for the SoundStation 7000 here.

Factory Reset a phone

This sorts out a lot of problems. If the device has been configured via ZTP then a factory reset will reset all of its settings from scratch.

To see if the device has been configured via ZTP, then

• Log into the babblevoice console.
• Click Devices.
• Select the device (phone) in question.
• Click Edit.
• Click the ZTP tab.

You will see:

In this example, one of the icons is a play button. If it is a play button that means the our platform has disabled ZTP (for added security). Click the play button to re-enable it.

Now, you will need to know the admin pin for the phone.

• Click the Polycom tab.
• At the bottom it says Admin password, make a note of this.

You can now factory reset the phone.

• On the phone, click the button with a little house on it.
• Scroll right, all the way and use the little button to select Settings.
• Same, use the arrows and small button to select Advanced.
• Enter the password you got in the previous step.
• Select Admin Settings.
• Select Reset to Defaults (you have to scroll down).
• Select Rest to Factory.
• Are you sure? - Yes.

It will now reboot a few times, clearing out it’s memory and then reconfiguring the device as was.

I don’t have the admin password!

If you have a phone which you do not have the admin password for (pin) then this procedure will clear out most settings. It is not quite as good as a factory reset - in that some settings might be retained. So after this procedure you may find then running through the factory reset procedure be helpful. Note, after this procedure the admin password is the default Polycom one of 456.

• Restart the phone, wait for the Polycom splash screen to disappear wait for the screen to say “starting application”, press cancel,
• Hold down 135 whilst the screen counts down,
• It will eventually display a screen which asks for a password - this is the phones serial number/mac address, enter it now,
• Once reset it will run through a new startup as if new.

It pays to have the device already configured in babblevoice for ZTP so it should just start up assigned to that phone.

Note, when you enter the devices serial number into the phone, there is a good chance you will need to enter numbers and characters. One of the soft keys on the phone is 1->aA, pressing this key will toggle through different modes:

• 1->Aa - you are now entering numbers,
• A->a1 - you are now entering characters,
• a->1A - you are now entering uppercase characters.

For a serial number, the phone doesn’t care about upper or lower case characters. When entering a character, for example ‘c’, press the 2 button 3 times.

Codes for different phones

The code 135 is for some of the phones in the range, for the different models please use these codes:

• SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
• SoundPoint IP 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: 1, 3, 5, and 7 dial pad keys
• SoundStation IP 6000: 6, 8, and * dial pad key
• VVX 101, 201, 300, 310, 400, 410, 500, 600

Polycom SoundPoint stopped updating or ZTPing

Your Polycom SoundPoint phone may have stopped picking up changes you make in the babblevoice console, or it fails to ZTP.

Note, this is intended for models 321 & 331 and later (i.e. not ³²⁰⁄₃₃₀ and below). Note 2, these phones are no longer supported by Polycom, so in turn no longer supported by us - these instructions are intended as an aid only.

If you don’t know your admin password, you will need to factory reset the phone using the method above.

The phone will need to go through the ZTP sequence correctly.

On the phone:

1. Go to the babblevoice console
2. Select the phone in question
3. Click Edit
4. Click ZTP
5. In the drop down menu for profile, select SoundPoint (this will only appear if the phone has already a MAC address stored against it)
6. On the phone: Menu->Settings->Advanced->Enter Password->Admin Settings->Reset to Defaults (you have to scroll down).
7. Select Reset to Factory.

It should now reboot install the update and configure itself for that extension.