Introduction Automation is a part of babblevoice Desktop. Automation is about registering a hotkey, so that an agent can quickly perform a task. That is, you can configure a keyboard shortcut such as ctrl-1 to dial the contact your agent has on their screen. We aim to provide functions so that you can integrate with your business function to automate tasks. We provide a sample/default script which can dial from EMIS Web/SystmOne and other text controls.
Introduction babblevoice is designed to work in call centre environments. We continue to provide as many different ways babblevoice can be included into the workflow of a call centre agent. It is becoming increasingly important that phone calls between agent and client are handled in an efficient manner.
Imagine, an inbound call, as the call navigates any auto attendant, this information should be passed onto the agent who handles the call.