Intro More and more users are using babblevibes on large screens to help drive team performance in call centres. We wanted to highlight a good option of displaying Vibes on a large screen in the office.
A lot of users buy a large screen/TV and plug a dedicated computer into that screen. This has issues though:
The cost of a dedicated computer is not small Changing the screen or getting it setup in the morning can be fiddly Instead, what works well and on a reasonable budget is Google Chromecast. Read more.
Hotdesking babblevoice Desktop now supports hotdesk feature. This is a simple but useful feature in environments where phones are not assigned to a specific user. Users do not need to change the way they work to use this feature.
When a user logs into babblevoice Desktop and registers to use a phone (‘My Phone’ in Desktop options) the user is now registered to be using this phone. There is a simple rule: a user can only be registered to 1 phone and 1 phone can only be registered to 1 user. Read more.
Intro Some small and large updates to Vibes.
Looks We have increased the width of Vibe’s boards - allowing you to get either more information squeezed in or make your information more visible further away!
Bar Chart (and its sibling Time Chart) have had an update to our graphing software which present data in a more modern way.
The height of Statistics Vibe can now be adjusted.
User Statistics Report In conjunction with babblevoice Desktop, the Statistics Vibe now includes data on user statistics. Read more.
Data Security and Protection Toolkit Publication We are pleased to announce babblevoice has just completed the requirements under NHS Digital Data Security and Protection Toolkit and we have published our results.
As a company offering cloud services, we spend a lot of time ensuring our security and management of sensitive information is up to high standards. We continuously review our work against new threats and standards.
Working towards NHS Digital published standards is one of the many activities we undertake in this effort and an important one. Read more.
Introduction One of the many tasks we have to do you hopefully do not even think about is performing software upgrades to ensure as secure a system as possible.
We have just performed some large updates:
Google open id - we have just simplified our software and removed integration with G+ (inline with Google’s drive to shutdown G+). You shouldn’t spot any difference when logging in. Oauth 1a. We have made the decision to move away and move towards the much simplified version 2. Read more.
We have had a few requests to improve how a statistics vibe can look at data. The original method takes a rolling view of data based around the current time.
When you create a Vibe which shows the last weeks worth of abandoned you end up with a chart where the end time is now and the graph charts data going back a week.
Some user like this, for others it can be a little confusing. Read more.
When handling a number of agents who take inbound calls into a call centre there is a requirement to ensure that the whole team is supporting each other. We have other Vibes which can report on items such as how much time a phone has been connected for the day. But the new lazy agent is a live view of how long a phone has been idle for (how long since it was last on a call). Read more.
We are pleased to announce our release of our speech detection feature. For more information have a read of our doc on the subject.
Currently this feature can be used to transcribe voicemails - to speed up the processing of voicemail and in simple auto attendants.
Watch this space, as we to intend to extend this feature so that it can be used in other areas, such as Baaxml application or EMIS IVR. Read more.
An important update you should be aware of.
We have added Google to the list of sub processors in our privacy statement. This is because we have added speech detection to our feature list and we use Google AI to enable this feature. Read more.
We have just released our latest installer for babblevoice Desktop for Windows. It can be found at https://www.babblevoice.com/files. Existing installs will attempt to update if they have permission to do so.
So, what’s new?
Automation This is the official release which supports automation. Use Lua to create Workflows to improve call handling in your business.
EMIS automation The default script we include is an example which integrates with EMIS Web from EMIS Health. Read more.