Intro Version 2 is the current version. It is the preferred version to run on Microsoft Windows™. We received lots of feedback from our users which has been incorporated into the new design.
Version 2 adds
A redesign of the interface More consistent interface for plug-ins to use Support for queues Support for call parking Support for fully attended transfers For the Microsoft Windows™ Version, always on top, dial clipboard copied phone numbers and window resizing babblevoice Desktop Overview The main sections of babblevoice Desktop.
Intro babblevoice Desktop is a helper application designed to make using the phone of your choice easier. babblevoice Desktop is not a phone, it helps you manage your real phone (for example a Polycom VVX 201 sat on your desk).
We want to encourage developers to build integrations to their favourite apps, babblevoice Desktop makes this possible by providing a framework, the babblevoice Desktop API, to quickly build telephony applications using web technology you already know.
babblevoice Desktop Overview Whether you use babblevoice Desktop for Google Chrome or for Microsoft Window’s, you will have the same screen.
Toolbar This option will take you to the configure page where you can change the devices displayed in the extension
This option will display your babblevoice contacts, this contacts can be configured from the babblevoice Control Panel from Devices-> [your device] -> Edit Device -> Phone Book from this list you can then call your contacts.
Intro EMIS Web allows healthcare professionals to record, share and use vital information, so they can provide better, more efficient care.
The babblevoice Desktop EMIS plug-in provides
desktop functions (finding a patient and clicking to call, or you receive a call you can show that patients record in EMIS Web) IVR integration, allowing patients to call into your surgery and book, cancel remind, check-in appointments Setup Please refer to EMIS Setup.
Intro babblevoice Desktop for Google Chrome™
Step 1 To install babblevoice Desktop for Google Chrome™ download the extension from the Chrome Web Store. To find the extension you can either search for “babblevoice” or follow this direct link babblevoice Desktop for Google Chrome™
Step 2 Once the extension has finished installing it will prompt you to connect your extension to your babblevoice account, which is very similar to our Netvibes widgets.
Intro The Nutshell plugin is useful for managing your work flow from Nutshell CRM. When you first add the plugin you will have Nushell icon added to your babblevoice Desktop toolbar.
When the icon is clicked you will see the following screen
These credentials are obtained from your nutshell account. Once entered next time you click the nutshell icon from the toolbar you will be presented with something similar to the following screen
Before installation Before you start setting up the EMIS plugin, you will need to make a few changes within EMIS Web. Ensure you have manager credentials to be able to log into EMIS Web to make changes.
Any computer, whether in desktop or IVR mode, requires EMIS Web to be installed onto it.
If your practice intends to use the IVR within the plug-in, you must have a dedicated machine that can run during the time you intend offering the IVR.
Intro While working on the babblevoice desktop we realised that we had a powerful platform for integration and there were a lot of points where personalised functionality could be useful. We also liked the idea of moving some of the functionality found in our desktop applications to this more user friendly platform with better web integration.
To this end we decided to create the babblevoice desktop plugin framework. If you are interested in creating a plugin please use the api documented below to help along with the examples here.