Phones

Intro babblevoice conforms to the SIP standard. This means you can choose which phones you want to use in your office. Because it is a standard all phones which are made to this standard should work with babblevoice. Like all things though, not all phones where created equal. We have other documents reviewing phones - checking if they work or not, and they come under the heading ‘should work - but check with the manufacturer’.

babblevoice and Faxes

Faxes are a dying technology. In our view, email is more secure and reliable. Faxes, contrary to popular view, are a completely insecure method of transmitting a document. The document goes over the PSTN (Public Switched Telephone Network - i.e. BT) in a format that anyone listening in could decode it and view the document. This is not to mention how slow and expensive it is. Sending a fax takes several minutes to transmit and completely ties up the phone line whilst that one document is being sent.

Phone book entries

Create or edit an entry Simply fill in the required fields. Quick dial allows you to dial the phone number from your phone. In this example if the user dials *101 from their phone babblevoice will call the full number. The global flag means it will be avaiable to all users. Favourite is currently supported by Polycom phones, this entry will be added to the quick dial area.

Android Phones

Intro CSipSimple A free phone from the Android market place. Very configurable and very mature. It integrates nicely with the core dialler, which means that if you are in the office and the softphone has access to babblevoice when you try to make a call over your mobile network it will ask you if you want to make it over babblevoice. To install, in the market place search for CSipSimple and install!

Android Phones

Headsets We have used the following headsets with Polycom phones. Firstly, it is important to note, in the headset world there is no standard. There is a scary number of headsets, all with different connectors and options. CS500 Series These are the latest list of DECT wireless headsets. They are fantastic. More details can be found at [1]. The battery life is pretty much all day and we have used these in our own call centres as well as clients.

Cisco

Intro SPA 5xx This phone is fully supported by babblevoice. All others on this page are unsupported by us. Before you start, we only support phones which are running firmware 7.5.2b or later. It is possible to upgrade phones running earlier versions yourself but that is outside the scope of this document. The Cisco SPA5xx range of phones can be provisioned using the babblevoice provisioning system. Have a look at the video below on how to use it.

Counterpath

Intro Also see Android Phones for the Android version. Eyebeam is a full featured softphone, it also has a free version (which doesn’t offer call transfer) and that’s called X-Lite. Probably one of the more popular soft phones around today. Warning, like all softphones, they require more managing than a physical phone, you should be aware of this when choosing to buy physical or softphone. It has been full tested with babblevoice and we are happy to announce that it works.

Creating a Device

Create a Device Devices can be anything you use to connect to babblevoice with. Currently this could be: * A Supported phone, * a SIP Server, * some form of CTI through something like our Tapi driver. Out of the three though, most likely, you will be creating a phone. The following short video will show you howto.

Grandstream

Intro Grandstream have been around for a long time. They are budget phones. If you are looking to get started with throw away phones, then this is the place to start. The good news is even the low end phones in their range support HD CODECS, so even though the voice quality is not quite as good as more expensive phones the voice quality is not too bad. GXP1105/1100 The GXP1100 and GXP1105 are essentially the same phone, the only difference is the GXP1100 comes with a power supply and the GXP1105 requires PoE, which makes the desk just that little bit tidier.

Jitsi

Intro A great little free softphone. It is compatible with Windows, Apple and even Linux. The quality in our testing appeared good and the configuration was VERY simple. Available from https://jitsi.org/ Under the SIP account section enter the details SIP id: yourextension@yourdomain.babblevoice.com Password: this is your secret from babblevoice It is that simple!

Multi Line

Intro There are some situations where a phone needs more than one account to be configured on that phone. These might include You need different outgoing caller IDs where making outbound calls, you may want to pick up calls for a different group but want to maintain your own extension, you maybe handling calls for more than one business, you have a DECT device and the base station configures each account for each of the physical handsets.

Panasonic

Intro Our first experience of a Panasonic phone and it was a DECT one (KX-TGP500), very nice looking, sturdy with a bit of brushed aluminium - nice! So to configure one Find the IP address of the phone you can do this by: Selecting menu > IP Service > Network Setting > IP Settings Enable embedded web this can be found the Network settings page under IP service. Navigate to the web configuration page You will need credentials to access the page by deafult these are Username: Admin Password: adminpass a.

Polycom

Intro We love Polycom. They are robust affordable phones. If you are not familiar with the brand - they are world leaders in Voice and Video. babblevoice has tested lots of phones, including ones more expensive than the Polycom range, and the voice quality on this brand of phones is not bettered. They have entry level devices such as VVX 101, 201 and more beefy models such as 650 which is a very capable receptionist phone.

Session Chat

Intro Downloaded from the App Store and set up in less than a minute, configuration below Display name: whatever you want Username: your bv extension number Password: your bv password Domain: yyyyy.babblevoice.com Where yyyyy is your domain name. And thats it … seriously easy .. :-) But, the call will only last for a minute unless you pay £3.99 (Nov 2015), which is great value

Siemens

Siemens Gigaset N300 Warning, this phone contains a number of bugs which can be annoying. It has been replaced by the N300 and if you are using Gigaset this would be the prefered phone. A very nice little phone which is very useful for users roaming the office. As it is DECT this gives a great power saving over WIFI phones which by comparison drain the battery in no time at all (DECT was designed for low power and voice whilst WIFI was always envisaged for computers with no power issues - but speed was more important).

Snom

All Snom Configs As of Nov 2014, the following parameter needs to be changed on all SNOM phones; In advanced settings -> SIP/RTP -> “SIP Session Timer” needs changing to 90. Snom 300 / 760 Configuration If you would like more granular control of the features of the SNOM handset you can manually provision the phone using its web interface. These settings were tested by Forza IT using the SNOM 300 on the 8.

Voice Operator Panel

Intro VOP Voice operator panel has been selected by babblevoice as it is one of the few products to simplify call handling well in multi-tenanted environments. This compliments babblevoice as we are keen to show that babblevoice works well with large organizations as well as small. This piece of software works well in a business with 200 handsets in 1 business or with a building with 100 businesses with 10 handsets in each.

Voicemail

Intro When you create a device (phone), it comes with a voicemail box. If you need a company wide mailbox, simply create a device which won’t have a phone attached to it. Checking voicemail Voicemail to email We have designed babblevoice, so that your voicemails can be forwarded to an email address via one of the user accounts added in the users widget. If you are using a gmail account just to login you may wish to have the voicemail then forwarded to your regular email address.

Yealink

Intro Yealink are a great budget alternative to Polycom. They are very similar in functionality, but in our opinion the sound quality is not quite as good. We have a lot of happy users who say great things about them though. Supported Features All models are capable of getting power from the network (802.3af). This means your desk with be very un-cluttered. No worrying about power supply wires all over the place.

Zero Touch Provisioning

Zero Touch Provisioning New feature! - Please note Polycom ZTP may not work with older phones. Zero touch provisioning (ZTP) allows you to fully configure a phone without even getting it out of the box. We currently support Polycom and Yealink phones the following instructions are for Polycoms although for Yealinks following the below instructions and any Yealink specifics can be found here Yealink. There are 2 ways to use this feature, from the device popup window and also from a mass provisioning screen to add multiple devices in one go.

Zoiper

Intro This manufacturer has quite a few offerings for smartphones and PC’s alike. We have had experience of the Iphone and Android apps. However, at the time of writing we have an issue with Iphone’s on the latest version of IOS - 9 To configure either the PC or mobile client you just need to fill in the following account details; In SIP Options Account name: 3004@yyyyy (yyyyy=domain name) Domain: yyyyy.

babblevoice Phone accreditation

babblevoice maintains 3 levels of accreditation. Partial Accreditation will provide you with a phone which works, but may not provide the best user experience. Full Accreditation will give you a phone with better all round support and probably better sound quality. Higher Full Accreditation - that little bit more. Phones which receive either accreditation will also receive a mark for Sound Quality. Full Accreditation + ZTP Must meet the Full standard as well as: