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Automation is a part of babblevoice Desktop. Automation is about registering a hotkey, so that an agent can quickly perform a task. That is, you can configure a keyboard shortcut such as ctrl-1 to dial the contact your agent has on their screen. We aim to provide functions so that you can integrate with your business function to automate tasks. We provide a sample/default script which can dial from EMIS Web/SystmOne and other text controls.
API - Desktop Automation
babblevoice is designed to work in call centre environments. We continue to provide as many different ways babblevoice can be included into the workflow of a call centre agent. It is becoming increasingly important that phone calls between agent and client are handled in an efficient manner.