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Uploading Music and Voice Prompts
This document takes you through how to upload the music you have chosen to use, or to upload a voice prompt that you may have recorded on an external device.
Voice Prompts are used to store recordings for auto attendants. This feature also has the ability to store files used for Music on Hold. After adding the subscription, you can edit the subscription which will allow you to upload files into the Voice Prompt/Music on Hold storage space.
Recording a new Voice Prompt
This guide takes you through how to record a voice recording from a babblevoice phone. You can also record a prompt on an external device i.e. your mobile and upload it to babblevoice. Please read our guide Uploading Music and Voice Prompts to babblevoice.
Music on Hold
We provide a selection of different music on hold collections for you. All of the music we have preloaded onto babblevoice is either royalty free or provided with kind permission from the copyright holder so you don't have to worry about getting permission.
Basic Surgery Rules
Rules are at the centre of how babblevoice handles your phone calls. They can be used for all sorts of things and become more useful when they are layered to form auto attendants. Below is a set of basic rules used most frequently by surgeries. These rules cover opening and closing times, call menu options and emergency planning.
To access your console, go to www.babblevoice.com and click on the sign in with google button or on the sign-in button in the top right-hand corner, then choose sign in to The Console.
Setting Up Your Voicemail
When you create a new device on babblevoice, it automatically comes with a voicemail box.
This document covers the section titled Users on your domain. The document is aimed at domain owners and those users that have the appropriate permissions set.
For more complex time of day routing (or you would just like to use Google Calendar) you can check the state of any (which is shared) Google Calendar and make a decision what to do with a call.
At the heart of babblevoice, rules are at the core of how phone calls are handled. They can be used for all sorts of things, but they become more useful when they are layered to form auto attendants. When they become layered, the normal rules table can become a little more confusing to follow from one to the next what will happen.
There are two ways to ring a group of phones from a babblevoice call rule, first by calling a group, the second by queueing the call.
Transfer money into another domain
Available from the money section. Moving money from your account to a customers account needn't be difficult! Just select the domain you want to transfer to, set how much you want to transfer, then make the move!
Export Call Records
You can get a list (Up to 1000 calls long) of calls that have been made to and from the system. Using the calendar, select the date and time for the first record you want to export, and click the tick.
Your invoices are available to view from your console - go to www.babblevoice.com and sign in to The Console.
This page describes in more detail the call recording feature available in babblevoice.
Call rules are the backbone of babblevoice. They appear very simple, but used in different ways can be as complex or as simple as you like.
Call Cost Calculator
The call cost calculator is provided to enable you to check the costs of calls to different destinations on the current rates.
Call Quality Reporting
It is imperative that the quality of a phone call is not compromised simply to use new technology - such as babblevoice. Ok, it was a fair compromise to trade in some quality for the mobile phone revolution, but for an office phone on the desk, they pick up the handset and expect to make a call no questions asked.