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Reporting with babble Vibes
babblevoice Vibes is a full reporting dashboard which is designed for both a managers personal reporting system, or for large screen format designed to provide useful feedback for teams of users.
First Vibes Board
So you have decided you wanted to actually manage how calls are handled in your Surgery/business? Simply understanding how calls are being handled, when they come in etc can give you that little insight into making changes which have a large impact on customer service.
The statistics Vibe probably has access to the widest range of information out of all of the Vibes. Within babblevoice, data is collected whenever a call hits a collection point. Depending on what happens in the process of handling the call, i.e. the call enters a queue or rings a phone, then different data is captured.
Statistics Vibe Data Details
We call them devices as they can represent servers as well as phones. Most users reading this document will be using them as phones, so for the purpose Vibes, consider a device a phone.
Vibes Live Queue
The live queue Vibe shows real time information regarding the call volume of a queue. In its most common form it shows the numbers of callers waiting, the number of calls who are talking and the number of agents waiting to take calls.
Export Call Records
You can get a list (Up to 1000 calls long) of calls that have been made to and from the system. Using the calendar, select the date and time for the first record you want to export, and click the tick.
Managing a queue through Vibes
Becuase of the vast array of reports available in Vibes, it can be a little daunting to know what report to design to ensure your calls coming into your surgery/business are handled efficiently.
This little vibe is a little out of place. But it is was added for users who didn't want to tweak a babblevoice rule when a common change was required. Such as: