Intro Web Screen Pop is the feature that opens a tab (or window) in your browser based on a URL you supply. We can insert a few parameters into the URL to help automate a business process your staff might have to follow.
To demonstrate this feature, I’ll use Google Forms to show how it might be used.
Configure In babblevoice Desktop:
This is the URL that when a call connects, babblevoice Desktop will use to open a tab with.
Intro Call queues can be viewed on your desktop by clicking on the queue icon on the right hand side of your desktop.
Firstly though, you will need to configure your Desktop for the queue(s) you wish to view:
Click on the cog and scroll down until you see the Queues box.
Click the drop down arrow, click the queue(s) you want to view and then hit Save & Close (read our guide on Configuring your Desktop for further details).
Intro babblevoice Desktop is a helper application designed to make using your phone easier. There are many functions that can be done using the desktop on your PC such as answering calls, transferring calls and picking up calls out of a queue. This document goes through all the features that are available to you on desktop.
At the top of your babblevoice desktop, you can find the main control bar with menu items, as well as a main menu drop-down box within the search bar (see The Search Bar below).
Audible Call Alert This is designed to assist you in managing your call queue during busy periods.
Essentially, it is something that allows you to setup an audible alert that will go off when certain conditions are met i.e. when there are more than 5 callers in a queue.
How to set up the call alert:
Open up babblevoice desktop and click in the search bar at the top of the screen to bring up the menu options: Click on General: Configure and this will open up the config box.
Call Lists When switched on, this allows you to create a list of people that are due to be called.
The call list is global across your domain, so when 1 person adds someone needing to be called, this will appear in all users desktop who subscribe to call lists.
To switch on Call Lists please refer to our Configuring Desktop Guide. If this is not done, then the Call List Icon will not appear in the menu on the right hand side of Desktop.
Call Parking When switched on, call parking can offer a simple way of transferring a call to another phone. It is called call parking as it is virtually identical to parking a car. You have a phone call, you park it, leave it and either you or someone else (who also has Call Parking switched On), can pick it up again.
In order to switch Call Parking On/Off for your phone, please read our Configuring Desktop guide.
Making a call Call another extension Simply click the extension
Call a number Option 1
Enter the number in the search bar Click “call:” (or the green phone icon) Option 2
Use the dialpad
Call a Contact Option 1
Click the in the sidebar Find your contact Click the number you want to dial Option 2
Type the name (or part of it) of your contact in the search bar Hit Enter to search for the contact Click the number you want to dial Call from any Microsoft Windows™ application For more information have a read about our automation.
Manager Spy. This is intended for training-style situations.
A manager with permissions, (see our Users Guide for further details regarding Permissions) can listen in on an active call from another member of staff to provide live guidance to the trainee.
On the phone with the active call, click the icon.
How to transfer a call on Desktop. Transfer
There are 2 different ways to do this:
Transferring this way, puts the call straight through without you introducing them.
Click the icon on the phone you want to transfer the call to. 2. Attended
a. Call another extension
b. Chat to the extension dialled
c. You will now have your current active call and a red call, which is the original call you put on hold.
Intro When you first install Desktop, or open it in Windows, then you will need to configure it. Basically, this means you get to set it up so that it works the way you would like it to.
Firstly, you will need to bring up the Configuration box for your Desktop by:
Opening up Desktop. Opening the Config screen by clicking in the Search bar and choosing General: Configure This will then bring up the Config box and below, we have gone through each of the options that are available to you.
Intro babblevoice Desktop for Windows has two components:
The Windows program - the version history is supplied below. We try to keep this program as simple as possible but this is the program which provides integration with other applications. Web component. The Windows program pulls down the same Web Desktop as if you had logged into the browser version. This is updated automatically to the latest version as there are no installed components.
babblevoice Desktop Overview This document covers version 1. This version has now been discontinued. This page will be left for now.
Whether you use babblevoice Desktop for Google Chrome or for Microsoft Window’s, you will have the same screen.
Toolbar This option will take you to the configure page where you can change the devices displayed in the extension
This option will display your babblevoice contacts, this contacts can be configured from the babblevoice Control Panel from Devices-> [your device] -> Edit Device -> Phone Book from this list you can then call your contacts.
Intro babblevoice Desktop is a softphone and/or helper application designed to make using the phone of your choice easier. babblevoice Desktop is a phone or it helps you manage your real phone (for example a Polycom VVX 201 sat on your desk).
babblevoice Desktop comes in 3 flavours
babblevoice Desktop for Web babblevoice Desktop for Microsoft Windows™ babblevoice Desktop for Google Chrome™ (Chrome extension helper) For Microsoft Windows™, babblevoice Desktop quietly sits in the system tray.
Intro EMIS Web allows healthcare professionals to record, share and use vital information, so they can provide better, more efficient care.
The babblevoice Desktop EMIS plug-in provides
desktop functions (finding a patient and clicking to call, or you receive a call you can show that patients record in EMIS Web) IVR integration, allowing patients to call into your surgery and book, cancel remind, check-in appointments Setup Please refer to EMIS Setup.
Intro SystmOne allows healthcare professionals to record, share and use vital information, so they can provide better, more efficient care.
The babblevoice Desktop SystmOne plug-in provides
desktop functions (finding a patient and clicking to call, or you receive a call you can show that patients record in SystmOne) IVR integration, allowing patients to call into your surgery and book, cancel remind, check-in appointments Setup This plugin requires babblevoice Desktop for Microsoft Windows™.
Intro Download babblevoice Desktop for Windows here babblevoice Desktop for Microsoft Windows™ Please click the “Download here” link above. Click on bv_desktop from the Index of files (if there is more than one option available, please choose the most recent). Click on the downloaded file in the bottom left hand corner of Google Chrome. Your PC may stop you from installing, as it is an unknown file. Click more info and proceed.
Intro We support Nutshell both a plugin for babblevoice Desktop (which works best in the Web version of Desktop). Also, the Chrome extension has support for finding phone numbers in the Nutshell page you are on. Providing easy click to dial for that contact.
The Nutshell plugin is useful for managing your work flow from Nutshell CRM. When you first add the plugin you will have Nushell icon added to your babblevoice Desktop toolbar.
Before installation Before you start setting up the EMIS plugin, you will need to make a few changes within EMIS Web. Ensure you have manager credentials to be able to log into EMIS Web to make changes.
Any computer, whether in desktop or IVR mode, requires EMIS Web to be installed onto it.
If your practice intends to use the IVR within the plug-in, you must have a dedicated machine that can run during the time you intend offering the IVR.