Transferring a call on Desktop
There are 2 different ways to do this:
Transferring this way, puts the call straight through without you introducing them.
Click the icon on the phone you want to transfer the call to.
a. Call another extension b. Chat to the extension dialled c. You will now have your current active call and a red call, which is the original call you put on hold. Click on the target on the red call to put it through.