Web Screen Pop is the feature that opens a tab (or window) in your browser based on a URL you supply. We can insert a few parameters into the URL to help automate a business process your staff might have to follow.
To demonstrate this feature, I’ll use Google Forms to show how it might be used.
In babblevoice Desktop:
This is the URL that when a call connects, babblevoice Desktop will use to open a tab with. It will replace certain tags within the URL with parameters about the call:
A good example of this in action is with Google Forms (you can use a CRM of choice as long as they support some for of URL access). In this example, I will show you how to add the caller id to the form automatically
Now when you make or answer a call, Desktop will open a new tab with the form filled out with the phone number. This same technique can be used with your CRM of choice - as long as they support URL forming in this manner.