This is designed to assist you in managing your call queue during busy periods.
Essentially, it is something that allows you to setup an audible alert that will go off when certain conditions are met i.e. when there are more than 5 callers in a queue.
How to set up the call alert:
Open up babblevoice desktop and click on the cog in the blue bar at the top of the screen:
This will open up the config box.
Scroll down until you see the following and then click on the air horn symbol:
Click the Enable button to ON and then set up the Queue Alert as you would like:
Choose which sound you would like to be played (press the Play button to listen to each one to decide which you would like!).
Decide how often you would like the alert to be played.
Strategy & Backlog
This is where you decide when you would like the alert to be played. The choices are from number of callers in a queue or related to how long they have been waiting.
Click Close when you have finished and you have now set up the alert!
If you need any help with this or have any further queries then please contact us.