Porting

Porting a number to babblevoice is extremely easy, and you will be guided through the process by our porting team.

A few things to remember:

• Don’t cancel the line with your current provider before we try to port.
• We cannot port numbers that have analogue services on them into babblevoice. This is explained in our installation Guide
• Check our Costs page for the price of porting

Gather the following information

The porting team will request that you fill in a copy of our porting form

You will need to provide all of the numbers that you wish to port to babblevoice. These are usually any numbers that can be dialled to reach your location.

A recent bill may be helpful when searching for information.

When you return the completed form, the porting team will populate a Letter of Authority (LoA) and send it to you for electronic signature. This document gives us information that we need to submit for a Pre-Order Validation (POV).

The POV can take up to 10 business days to be returned to us, and it provides all the relevant information on your numbers. This could be a different postcode if the numbers are held by another entity, or additional numbers that need to be ported because they are held within a range or are associated with the Main Billing Number.

Once the POV results have been returned, the porting team will discuss the results with you.

Porting Submittal and Acceptance

When a date has been decided for the numbers to be ported, the porting team will submit a porting order to bring the numbers over to babblevoice, and your domain will be charged.

The timescale for the porting orders depends on several factors and ranges from 4 business days for simple orders to 13 business days for complex orders. These are guidelines only, and date confirmation is only given once porting orders are accepted.

If the date of a port needs to be moved after it is accepted, there may be additional charges for the change.

What Happens on the Day of Porting?

Number porting is usually requested for 11 am on the morning of the accepted porting date.

Please note that porting can sometimes be delayed by an hour or two, and there may be a brief period of downtime on your numbers while the process is carried out by the providers.

When the numbers are ported, your babblevoice system will start taking calls, and your old provider’s phones will stop ringing- It really is as simple as that.