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API - Desktop Automation
babblevoice is designed to work in call centre environments. We continue to provide as many different ways babblevoice can be included into the workflow of a call centre agent. It is becoming increasingly important that phone calls between agent and client are handled in an efficient manner.
babblevoice Desktop API
This is currently work in progress. Please contact us if you are interested in using this API.
The prefs (preferences) API allows an authenticated user to store preference information against a OAuth session (token). This is useful for storing user preferences so that the only thing the client is required to store locally is OAuth information.
The API is intended for developers who wish to develop client applications to extend the core functionality of babblevoice. This is the same API we develop our own Netvibes Gadgets (amongst other things).
babblevoice Auto Attendant XML API
babblevoice Auto Attendant XML is a language designed to allow developers of web applications to integrate their systems, such as CRM with live auto attendants, allowing them to pass real information in and out of phone calls. This is where an Auto Attendant becomes Interactive Voice Response (IVR). The process is, babblevoice downloads a small, simple, chunk of XML for every step of the auto attendant. This small chunk of XML will contain simple instructions which when combined create powerful Auto Attendant applications (well technically IVR).
Note the q parameter is new and we are planning on releasing it soon. For now it is for reference and maybe subject to change - please check back for more information
Automation is a part of babblevoice Desktop. Automation is about registering a hotkey, so that an agent can quickly perform a task. That is, you can configure a keyboard shortcut such as ctrl-1 to dial the contact your agent has on their screen. We aim to provide functions so that you can integrate with your business function to automate tasks. We provide a sample/default script which can dial from EMIS Web/SystmOne and other text controls.
This API is in Alpha. Unless you work for babblevoice there will be zero support (well buy us a beer, tickle us under the chin and we may start talking - we are easily bought!).