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Call rules are the backbone of babblevoice. They appear very simple, but used in different ways can be as complex or as simple as you like.
At the heart of babblevoice, rules are at the core of how phone calls are handled. They can be used for all sorts of things, but they become more useful when they are layered to form auto attendants. When they become layered, the normal rules table can become a little more confusing to follow from one to the next what will happen.
Basic Surgery Rules
Rules are at the centre of how babblevoice handles your phone calls. They can be used for all sorts of things and become more useful when they are layered to form auto attendants. Below is a set of basic rules used most frequently by surgeries. These rules cover opening and closing times, call menu options and emergency planning.
There are two ways to ring a group of phones from a babblevoice call rule, first by calling a group, the second by queueing the call.
Voice Prompts are used to store recordings for auto attendants. This feature also has the ability to store files used for Music on Hold. After adding the subscription, you can edit the subscription which will allow you to upload files into the Voice Prompt/Music on Hold storage space.
Managing a queue through Vibes
Becuase of the vast array of reports available in Vibes, it can be a little daunting to know what report to design to ensure your calls coming into your surgery/business are handled efficiently.
Call Queues on Desktop
Call queues can be viewed on your desktop by clicking on the queue icon on the right hand side of your desktop.
EMIS Web for babblevoice Desktop
EMIS Web allows healthcare professionals to record, share and use vital information, so they can provide better, more efficient care.
Speech to text
We currently have implemented speech to text in a simple auto attendant and voicemail transcribing. We will be extending this feature in the near future.
Music on Hold
We provide a selection of different music on hold collections for you. All of the music we have preloaded onto babblevoice is either royalty free or provided with kind permission from the copyright holder so you don't have to worry about getting permission.
Guide - how to handle phone calls during company meetings
During normal day time activity the office opens and closes like clockwork. Open 9 AM, close at 5:30 PM, Monday through to Friday. Apart from things like Bank Holidays, this happens week in week out.
For more complex time of day routing (or you would just like to use Google Calendar) you can check the state of any (which is shared) Google Calendar and make a decision what to do with a call.
Uploading Music and Voice Prompts
This document takes you through how to upload the music you have chosen to use, or to upload a voice prompt that you may have recorded on an external device.
Recording a new Voice Prompt
This guide takes you through how to record a voice recording from a babblevoice phone. You can also record a prompt on an external device i.e. your mobile and upload it to babblevoice. Please read our guide Uploading Music and Voice Prompts to babblevoice.
Performing a Survey
You can construct a call rule to get an inbound call to perform other tasks after the call has been handled by an agent. The most useful example of this is collecting feedback from the caller as to how the call was handled. In this document we will use that example to show its usefulness.
Nuisance Call Filter
This is for the rule chunk which allows caller id's to be checked and blocked (or whatever you wish to do with them).