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Music on Hold
We provide a selection of different music on hold collections for you. All of the music we have preloaded onto babblevoice is either royalty free or provided with kind permission from the copyright holder so you don't have to worry about getting permission.
Performing a Survey
You can construct a call rule to get an inbound call to perform other tasks after the call has been handled by an agent. The most useful example of this is collecting feedback from the caller as to how the call was handled. In this document we will use that example to show its usefulness.
Basic Surgery Rules
Rules are at the centre of how babblevoice handles your phone calls. They can be used for all sorts of things and become more useful when they are layered to form auto attendants. Below is a set of basic rules used most frequently by surgeries. These rules cover opening and closing times, call menu options and emergency planning.
Setting Up Your Voicemail
When you create a new device on babblevoice, it automatically comes with a voicemail box.
Speech to text
We currently have implemented speech to text in a simple auto attendant and voicemail transcribing. We will be extending this feature in the near future.
A tannoy is an extension that when called from a phone will call a group of phones, switch them to speaker mode and play on the loud speaker whatever the caller says into the calling phone.
This little vibe is a little out of place. But it is was added for users who didn't want to tweak a babblevoice rule when a common change was required. Such as:
For more complex time of day routing (or you would just like to use Google Calendar) you can check the state of any (which is shared) Google Calendar and make a decision what to do with a call.
At the heart of babblevoice, rules are at the core of how phone calls are handled. They can be used for all sorts of things, but they become more useful when they are layered to form auto attendants. When they become layered, the normal rules table can become a little more confusing to follow from one to the next what will happen.
There are two ways to ring a group of phones from a babblevoice call rule, first by calling a group, the second by queueing the call.
Nuisance Call Filter
This is for the rule chunk which allows caller id's to be checked and blocked (or whatever you wish to do with them).
Call rules are the backbone of babblevoice. They appear very simple, but used in different ways can be as complex or as simple as you like.