Vibes

Vibes is babblevoice’s reporting suite - a full reporting dashboard which is designed for both a managers personal reporting system and for a large screen format designed to provide useful feedback for teams of users.

Vibes can be accessed a couple of ways:

  1. From your console click on the Vibes button in the menu bar.
  2. From www.babblevoice.com - hover over the Sign in button in the top right hand corner of the page and then click on Vibes.

A few terms explained:

Vibes - the reporting application.

Board - like a whiteboard, you can place report elements onto this board to make up a report. You can have multiple boards setup.

Widget - a micro application which runs on a board. You can have multiple widgets per board. Each widget can be configured to display the data you want.

Vibe - a widget which has been placed on a board and which has then been configured to display some data.

Our widgets currently available are:

  • Call details, including accessing the call recording.
  • Domain balances.
  • Statistics.
  • Live queue.
  • Voicemail.
  • Switch.
  • Lazy agent.

Guiding you through Vibes:

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