First Vibes Board
So you have decided you wanted to actually manage how calls are handled in your Surgery/business? Simply understanding how calls are being handled, when they come in etc can give you that little insight into making changes which have a large impact on customer service.
From www.babblevoice.com, you can access Vibes which is your reporting tool. There are many standard reports available. Many have the option to customise the report to your specific requirements. You can have many 'boards' to keep these reports on, and each board can have 1, 2 or 3 columns of report items (vibes). You can then move between the boards by clicking on them. The following is a suggestion of how you might use them.
Getting to Vibes
babblevibes is accessible either from the babblevoice home page https://www.babblevoice.com
Or once you are logged into the console it is available from the top menu.
When you log in for the first time, you get a screen which looks a little like this
Creating a board
You are looking for the icon .
When you click this, it will ask you for
- A board name - this is just something for you to recognise it by - keep it short and sweet!
- Number of columns, this is just a visual preference, if you want them wide go for 1, if you want the smaller then go for 3. When you print a board it will only show 1 column.
To move onto 'Adding a Vibe' try creating a new board with just one column for each widget for now so we can see it clearly.
You can create as many boards as you like. Any boards you create will be added along the top of the page (we went wild and created board1, board2, test, stats, board3 and disaster).
Adding a Vibe
Now you have your board, the icon to add a Vibe to your new board will be available: .
This will pop up a new window for you to choose a vibe.
Go for the Call Details one - just to get a feel for it.
This widget displays call records from a specified domain and displays it either as a table or a gantt chart. If call recording is enabled then it can be played or downloaded from this widget. You can also search by date or caller id/called id.
With this selected, click 'Add and Close' at the bottom. When this is done, your new Vibe has been added to your dashboard and will ask you about configuring it.
Enter a title of your choice, select your domain and perhaps keep the other options as default (you can play around with them - they are more just visual changes).
Great - you now have your first dashboard. You can create more for different purposes or add more Vibes to this one. There are only a small handful of vibes available but they can access a lot of different data with different settings so can you can create a very personalised dashboard.
To help you further, perhaps a look at these pages
Note, the most used one is probably the Statistics Vibe.