At babblevoice, we’re committed to keeping your phone systems secure, reliable, and running smoothly. As part of that commitment, we want to make sure you're aware of some upcoming End of Life (EOL) dates for certain equipment that may have been installed in your surgery as part of your babblevoice system.
What “End of Life” means
When a device reaches its End of Life, the manufacturer stops providing full technical support, firmware updates, and security patches. While the hardware may continue to function, this lack of updates can make your system:
- More vulnerable to security risks such as cyberattacks and malware.
- Less compatible with newer systems and software.
- Harder to support or repair, should any faults occur.
Devices Affected
The following equipment is approaching its End of Life period:
| Device |
Model |
EoL Date |
| Desk Phone |
Polycom VVX 101/201
Polycom VVX 301/311
Polycom VVX 401/411
Polycom VVX 501/601 |
Q4 2025 |
| Desk Phone |
Polycom VVX150 |
Q1 2026 |
| Wireless Phone |
Yealink W52P |
30/09/2026 |
| Switch |
D-link DES-1210-28P switch |
Already EoL |
| Router |
Draytek 2762 |
11/05/2026 |
If your surgery currently uses any of these devices, we strongly recommend planning a replacement before the End of Life date to ensure continued reliability and compliance with best security practices.
How we can help
Our friendly helpdesk team is here to make the process of updating simple. We can:
- Identify if your existing equipment is affected.
- Recommend suitable replacement models that meet NHS and practice needs.
- Assist with purchase, configuration, and installation, ensuring minimal disruption to your surgery.
Next steps
If you think your surgery may be using any of the affected equipment for babblevoice, please contact our helpdesk team as soon as possible. We’ll work with you to review your current setup and plan a smooth, secure update.
Contact the helpdesk
By acting early, you can avoid potential disruptions and keep your telephony systems secure and fully supported.
