If you need to replace a phone as one has died, or you are simply upgrading then this guide should provide you with everything you need to know about how to go about it. If you do need any further help with this process then please contact us.
This guide will be Polycom centric, but you can apply most of it to other phones.
Initially, you need to identify if you have VLANS. There are 2 easy ways to check for this. If VLANS are present, your existing phones will be plugged straight into your computer and the phones that you are using will be Polycom 102’s. If you have VLANS then please follow the instructions Replacing a Phone with VLANS.
Replacing your phone:
Firstly, you have to enable ZTP in the babblevoice console for your new phone:
You can now replace the phone - attach the cable into the wall port, plug it in and power it up!