Checking your voicemail

Listening to your voicemail can be done in various ways:

Setting up a rule so that when you call a specified number you can access that voicemail.
On the phone that the voicemail is attached, calling itself.
Setting up voicemail to email to transcribe the message into an email for you.

Click here for details on how to setup your voicemail.

Creating a rule:

You can set up a rule to enable you to access the voicemail however you would like:

  1. Log onto babblevoice to access your console.

  2. Click on Rules in the menu bar

  3. Choose New in the blue menu bar which opens the following box:

  4. Choose ‘When a call comes in for 123 then’

  5. This will open the rule editor box. Click on 123 and a new box will open around it. Click your cursor in here, delete 123 and input the number that you would like to use.

  6. Next, click on the sign and scroll down to the voicemail section.

  7. Choose which rule chunk you would like to use, depending on what you would like to happen to your voicemail.

Your rule may end up looking like the example below:

When a call comes in for 123 then check extension phone1’s voicemail

In this example above, when anybody on the domain calls 123, they can listen to phone 1’s voicemail.

Voicemail to Email:

You can set up your voicemail to transcribe the message into text so that it comes through via email. Again, this is done in the Rules section and as an example, the following rule:

When a call comes in for 1100 then ring extension Office, ring for 30 seconds then send the call to extension Office’s voicemail

would be changed to:

When a call comes in for 1100 then ring extension Office, ring for 30 seconds then send the call to extension Office’s voicemail, email a copy of the voicemail to Office email.

Please note that voicemails can ONLY be sent to an email address which is on the domain.

A new User can be setup on the domain with a new email address if required - see our Users guide for further details.

However, if you do want your voicemail going to another email address outside of the domain, this can be set up through Google. Either create a new gmail account (see our Users guide) or use one that is already on the domain and then set up a forward on the Gmail account.

Please be aware that by doing this, any other Google emails will also get forwarded to the other email address as well.

If you need any assistance with this then please contact us.

Intro.

When you create a new device on babblevoice, it automatically comes with a voicemail box.

Depending on what works for you, you can create voicemail boxes for each individual device as required and/or create a new device without a physical phone linking to it, to set up a company wide voicemail.

There are a couple of things that you need to do to setup your voicemail. Firstly, make a rule that will send the appropriate calls to the voicemail and then secondly, record your own greeting.

How to send a call to voicemail:

This is done within the Call Rules section, so go to babblevoice and sign in to your console. Click on Rules in the menu bar on your domain:

You can either set up a new rule or edit an existing rule.

To edit an existing rule, click the rule you wish to edit, highlighting it green and then click Edit in the blue menu bar.
To add a new rule, just click the New in the blue menu bar.

You need to use the rule chunk that says ‘send the call to extension…….. voicemail’ and fill in which voicemail you wish to use. The following is an example of how this might work:

When a call comes in for 1100 then ring extension Office, ring for 30 seconds then send the call to extension Office’s voicemail

How to Record your greeting:

There are 2 different ways to record a greeting, either through the phone or by using voice prompts.

Recording a greeting using the phone:
Firstly, you need to identify the PIN for the device that you wish to record the voicemail greeting for. To find your PIN:

  1. Log in to your babblevoice console.
  2. Select devices from the menu bar:
  3. Choose the extension that you wish to use and click on it, highlighting it green.
  4. Scroll back to the top of the page and click Edit.
  5. Click on the device tab to view your pin.

Now to record your greeting:
On your phone, dial your own extension.
Enter your PIN (the 4 digit number you have just found in the steps above).
Listen to the voice prompt and select option 3 (further options).
Further prompts will be played - select option 2 to record your own personal greeting.

For information on how to listen to your voicemail please click here.

Recording a greeting using Voice prompts:

You can record your greeting using voice prompts - further details on how to do this can be found on our voice prompts doc.

This greeting will then need to be written into your rules. An example of this rule would be:

When a call comes in for “office” then ring extension “1100” ring for 30 seconds then play the recording “voicemail” then send the call to extension 1100’s voicemail without playing any prompt

In this instance, it would work as follows:

  1. A call would come in for ‘office’
  2. If the call is not answered, the voice prompt will be played.
  3. The call is then forwarded to the office’s voicemail.

For information on how to listen to your voicemail please click here.

If you would like any further help with this then please get in touch.